Support Technician

3 weeks ago

Whistler, Canada Tourism Whistler Full time

**Job Title**: Support Technician (Weekend Support)
**Department**: Information Technology
**Position Status**: Part Time (24 hours per week), Year Round
About Tourism Whistler
We love where we live and we bring that energy and passion to everything we do. We are a team of collaborative, mountain-loving individuals and we show up and achieve great things professionally and personally. Creating a positive and fulfilling experience for our team is high on our list of priorities. And we are proud to be a workplace that requires respect for our people, our partners, and our environment. Because the people make the place, and this place is pretty special.
**What We Offer**:
We like to make work meaningful and to live life fully. Join the team at Tourism Whistler and be part of a fun, supportive organization that truly values work-life balance. We're looking for people who want to make the most of the unique Whistler lifestyle and share our values of passion, energy, achievement, and respect.
**A few ways that we walk the talk**:
Culture & Connection
- All staff events and departmental team building (the fun kind, we swear)
- Fun, supportive, and collaborative team environment

Health & Wellness
- An annual Health & Wellness calendar with wellness offerings to prioritize mental health and well-being

Flexibility
- Part time schedule (24 hours per week) working Saturday, Sunday, and one other day during the week (flexible), allowing time to enjoy the beauty of Whistler and balance other priorities.

Position Summary
Key Responsibilities
- Act as a Tourism Whistler ambassador, living our purpose and vision with passion & energy, achievement and respect
- 1st and 2nd level support
- Assist with installation, configuration and ongoing usability of system hardware (Dell, Palo Alto, Cisco) and software (MS, Symantec)
- Troubleshoot hardware and software issues in person, remotely, and via phone
- Creation of documentation for IT systems and processes
- Setup IT requirements for groups within the Whistler Conference Centre
- Ad hoc project support

Knowledge, Skills & Abilities
- Degree or Diploma in Computer Science or related field
- MCSE, MCP, A+, CCNA an asset
- Ability to learn and understand new technologies quickly
- 3+ years’ experience with Active Directory and Windows 7/10
- Windows imaging / deployment
- Networking experience is highly desirable (Cisco knowledge preferred)
- IP Telephony experience preferable
- Wireless Networking experience advantageous
- Excellent interpersonal skills
- Excellent verbal and written communication skills
- Analytical approach to troubleshooting
- Strong time management skills
- Ability to work independently with limited supervision
- Proactivity and an inquisitive mind
- Interest in continued learning
- Integrity and strong work ethic

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