Branch Operations Manager

2 weeks ago

Dartmouth, Canada Total Power Limited Full time

**The Branch Operations Manager is responsible for**the location’s Field Service Operations, Parts, Rental Operations, Contract Growth and Facility Management. The Branch Operations Manager will promote, sell, and professionally execute after sales services with the goal of achieving company target, as well as ensure Customer Agreement sales and retention targets while achieving major and regular repair goals. The BOM will also be tasked with the accountability and responsibility for the location’s rental operations. They will also provide direct reports with leadership and mentoring to accomplish optimum productivity and loyalty, as well as be the primary point of contact for all matters related to the building and infrastructure of the Halifax office.

**What You’ll Do - The Role (Responsibilities)**
- Provide direction and support to Halifax Service and Rental Sales Representatives, Technicians, Parts, and Administrative Support Staff.
- Coach, mentor, and lead the Halifax operations team to achieve sales, gross margins. and income results that exceed forecasts.
- Direct support and responsibility of Service Sales Representative in achieving new agreement sales targets, major repair, and Agreement retention rates
- Increase technician productivity with the objective of improving our competitiveness, increasing income.
- Project manage major repairs and special projects ensuring the proper number of hours and material is quoted with on time service delivery.
- Work with the Director and peers to develop, recommend and establish policies, practices, and systems to achieve this strategic objective.
- Develop and enforce procedures that will increase warranty compensation. Work directly with Generac and other suppliers on dispute resolution and denied claims.
- Responsible for field service and rentals accounts receivable issue resolution. Take a proactive approach in resolving customer complaints and disputes.
- Serve as lead contact for facility - landlord communication, alarm system, keys, cleaners, inspectors, fire extinguishers, life safety inspections, etc.
- Identify and report any necessary building repairs, obtain estimates, and coordinate repairs upon approval.
- Responsible for ensuring a professional and safe work environment for all employees.
- Consult with Manager Technical Services to achieve training required to service equipment base.
- Coordinate annual roundtable and town halls
- Point of contact for IT infrastructure and maintenance within the local facility.
- Primary decision maker in the event of a power outage or a declared state of emergency by any level of Government within the region.
- Determine appropriate stocking levels and turn rates for parts area.
- Maintain and monitor a min/max system with set orders for filters.
- Monitor and maintain parts ordering process that utilizes inventory prior to ordering new stock.
- Maintain zero items in the “No Bin Report”.
- Monitor and maintain a return process for each supplier that establishes monthly and annual returns.
- Monitor part orders required to meet objectives set out by our main suppliers.
- Present a professional image to the company’s customers and suppliers maintaining the highest ethical standard of conduct.
- Monitor receivers, requisitions, invoices, and purchase orders to ensure orders and account records are accurate.
- Other tasks and responsibilities as may be required from time to time consistent with the position of Branch Operations Manager and the job description and duties set out herein

**What You Need (Requirements)**
- Post secondary education.
- 5+ years of related experience
- General understanding of computerized business systems.
- Excellent working knowledge of:

- Microsoft Office.
- Business Systems: GP, Finance Reporter, CRM, with proficiency in creating and scheduling service calls, managing smart lists, creating purchase orders, receiving and posting parts to work orders, accessing financial reports, creating customers in CRM and creating service quotes in CRM. Etc.
- Valid driver's license and personal vehicle insurance.
- Ability to work harmoniously with other departments in the Company.
- In the case of a power outage or declared State of Emergency by any level of Government, be available for work.
- Travel will be required.
- A valid passport and ability to enter the US may be required on occasion.
- Ability to attend and conduct presentations.
- Manual dexterity required to use desktop computer and peripherals.
- Ability to work overtime as required.
- Lifting or moving up to 40lbs may be required.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relo

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