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Lead Design Thinking Facilitator, Innovation
1 week ago
**TD Description**
Stay current and competitive. Carve out a career for yourself. Grow with us.
**Department Overview**
Creative and experimental, TD Lab is a unique team within TD Bank, operating out of the Communitech Hub in Kitchener (currently working in a flexible hybrid model), solving customer problems by developing ideas using agile and design methodologies. This lean group of developers, designers, and analysts builds new solutions through ideation, design, prototyping, and tech partnerships, and brings new solutions to test in market. The software development team plays an integral role in defining the products and experiences we create.
The Lead Design Thinking Facilitator - Innovation plays a key role in helping define and solve complex problems, leading design thinking methodology and activity for TD Lab. The Manager works directly with a local design team, development team, analysts, and other innovation stakeholders to lead live and asynchronous ideation sessions, rooted in established principles and methods to understand and solve real customer problems. They will further support the TD Lab process by working with the team through sketches, wireframes, specifications, prototypes, scenarios and storyboards, to help bring lead emerging solutions to life.
Crucially, the Lead Design Thinking Facilitator - Innovation will also work directly with a team of university co-op students through project work and mentorship, providing guidance, knowledge, and support to these colleagues in an accessible way. The Facilitator may also engage with students in the community, supporting Hackathons, case studies, and other academic partnerships.
You will also have an opportunity to explore emerging market trends, competitors, technologies, and be empowered to start/stop projects within TD Lab because of what the market tells you. This is a unique opportunity to work in a highly collaborative team, learn continuously, unleash your creativity, and move as quickly as your ability.
**Design Thinking**
- Lead and teach design thinking methodologies, including building personas, storyboards, flowcharts, wireframes and prototypes
- Plan design thinking workshops with creative and collaborative problem solving as a primary objective
- Drive the innovation brief process within TD Lab, working with team members to document and prioritize net new initiatives.
- Support or lead cross-functional ideation between TD Lab and additional lines of business and innovation teams within TD to achieve aligned outcomes.
- Prepare and socialize design thinking outcomes derived from the workshops. Play back activities and key results with stakeholders while providing guidance on potential next steps.
- Participate and/or lead additional collaborative team ideation sessions and contribute to patent opportunities and related discussions with the Office for Patentable Innovation (OPI).
**Market Research**
- Work with the Manager, Equity in Innovation and Programs to ensure equity research and insights are successfully fed into early stage research, ideation and design
- Conduct or review market research through primary and secondary sources to deeply understand customer problems and their root cause
- Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually
**Team Engagement**
- Support development and design actions, utilizing user-centered design principles, collaborating with other designers, developers, product owners and content development staff.
- Work closely with co-op students in a mentorship role, and conduct resume reviews and interviews to hire co-ops each term
- Represent the lab at public events including hackathons, conferences, and recruiting events.
- Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest
**Job Requirements**
- Undergraduate degree or relevant experience/education in a design related discipline
- Extensive design thinking experience grounded in established methodology (Doblin, Double Diamond, IDEO, d.school, equityXdesign, Google Design Sprint, Liberatory Design, etc.) with a track record of ideation in a lean or Agile framework
- Ability to communicate with and lead a group of colleagues through the process of Design Thinking and collaborative ideation
- Ability to structure workshop formats and agendas
- 7+ years of experience, including digital design, interaction and visual design
- Relevant product and program management experience is an asset
- Project management and/or PMP certification is an asset
- Design experience for mobile and web platforms is an asset
- Experience conducting user research and user testing, and interpreting and actioning results
- Love of collaboration
- Able to multitask, prioritize projects, and communicate progress and expected milestones
- Proficiency with design and prototyping