Service Manager

7 months ago

Stoney Creek, Canada REEL COH Inc. Full time

With offices in Stoney Creek (Hamilton, Ontario), Boisbriand and Saguenay (Quebec), we are currently looking for a **Service Manager** attached to our Stoney Creek team serving a clientele throughout Ontario, in a variety of industries.

Under the responsibility of the General Manager, the **Service Manager’s** primary function is to plan, organize, direct and control all aspects of our service group. Among other tasks, the Service Manager is responsible to maintain commercial relations, revise offers, and participate in project evaluations. In your activities, you will have to interact with customers, suppliers, internal project team members, fabrication shop, service and offices.

**Duties & Responsabilities**
- Plan, organize and direct a service team dedicated to serve local and regional customers for all of their lifting needs.
- Team is constituted mainly of service technicians, but also, service dispatch and inhouse customer service reps.
- The service manager needs to organize and deliver important projects with other internal team members such as engineering and production.
- Be the key communication point with the customer for the purpose project status, maintenance status and addressing open issues and managing customer change requests.
- Create and maintain detailed work plans, project schedules/deliverables, risk management reports, projected cost reports, variance to budget reports, open issue lists, and project evaluation reports.
- Manage the fleet of service vehicles
- Lead commercial discussions toward yearly maintenance agreement.
- Manage multiple projects with short term and competing deadlines at any given time.
- Participate in estimating, including material selection and proposal submissions.
- Involved in sales and follow-up proposals.

**Qualifications**
- College or Bachelor’s degree in Mechanical, Electrical, or equivalent.
- A minimum of 5 years of Project Management or customer service experience
- Experience in overhead lifting equipment (an asset)
- Have a lot of initiative and be creative
- Good sense of observation and customer relations
- Ability to manage pressure, prioritization and day-to-day challenges
- Valid driver's license
- Hardworking, available and willing to travel in Canada
- Have a safety conscious mindset
- Strong leadership qualities and experience in managing a team of field and office employees.
- Demonstrate leadership and knowledge of Health and Safety Activity. Being Recognized as a key team player to address safety topics.
- Understand how this position impacts the quality of products and services provided to our customers.
- Produce quality work (on spec, on time, on budget).
- Participate proactively in the continuous improvement process.
- Be self-motivated with a positive attitude and the ability to multi-task.
- Work well within a team environment.
- Strong problem solving and analytical skills.
- Excellent organizational, interpersonal and communication skills.
- Maintain a professional, clean and safe work area.

The position is on a basic schedule of 40 hours per week, Monday to Friday.

**REEL COH Inc.** offers high total compensation for this type of position with the addition to a wide range of benefits:

- Group RRSP with employer participation
- Full collective insurance
- Employee Assistance Program
- 10 Statutory holidays
- Minimum 2 weeks of vacation
- 2 days of Personal leave
- Bonus Program

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

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