Accessory Specialist

**Objectives**

▪ Deliver on quarterly and annual key performance indicators

▪ Generate new accessories sales

▪ Enhance department and organization's reputation by accepting ownership for accomplishing new and

different requests; exploring opportunities to add value

▪ Support Territory Managers in accessories sales and customer relationship management

▪ Champion White Label Product program

**Responsibilities**

▪ Act as the product and expert educator of company catalogue products and portfolio to increase ability of

product recommendations

▪ Act as a point of contact and handle individual customer needs

▪ Execute sales initiatives and be a key contributor of high performance; service new and existing retail

accounts, process purchase orders

▪ Provide administrative support to the sales team

▪ Deliver best-in class-customer service; focus on achieving high customer satisfaction by responding to

inquiries in a timely manner and aspire to deliver a positive experience

▪ Enter all incoming purchase orders, and work with the fulfillment team to properly allocate stock

▪ Liaise with the Sales Team on all concerns or trouble points with orders and troubleshoot as necessary

▪ Issue all purchase orders, and work with Inventory Manager so orders can be issued

▪ Execute the White Label Product orders, including verify order, create customer folder, submit order to

supplier; manage coordination of design proof for approval or revision; and, communicate production with

supplier

▪ Ensure accuracy of all sales/purchase orders

▪ Cultivate positive interactions and relationships with Territory Managers to evaluate sales strategy and results

▪ Resolve conflicts and provide solutions to customer in a timely manner

▪ Respond to electronic messages either electronically or telephonically from sales agency customers related

to order issues, including product damages and/or discrepancies, general concerns

inventory requests

▪ Contact lost business opportunities to re-establish relationship and sales agreement

▪ Collaborate with fulfillment department to ensure that order requirements are being met

▪ Understand the target markets, including company, customer needs and purchase trends, and market

strategies used to attract clients

▪ Support inventory planning and portfolio development, as required

▪ Perform and manage ad hoc projects, analysis and reporting, as required by senior management

▪ Positively represent the Company at all times through a success-oriented and professional demeanour

▪ Perform other tasks based on management instructions and performance requirements

**Salary**: $55,000.00-$57,000.00 per year

**Benefits**:

- Dental care
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Shift:

- 8 hour shift

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: Remote