Clerical Assistant, Clinics Women's Health Center

2 weeks ago

Toronto, Canada Unity Health Toronto Full time

**CLERICAL ASSISTANT, CLINICS WOMEN'S HEALTH CENTER ADMIN** (JOB ID: 1173)**:
Reporting directly to the Administrative Manager, the Clerical Assistant will be responsible for performing a broad range of administrative, clerical and reception duties in the Women's Health Care Centre. Functioning as an integral part of the health care team and front line worker, you will be accountable for:

- Receiving visitors (patients, guests, etc.) to the clinic in a friendly and welcoming manner and directing them appropriately;
- Scheduling outpatient appointments, follow-up appointments as well as patient procedures; using a computerized scheduling system;
- Operating multi-line telephones, and responding to inquiries in a friendly timely manner;
- Obtaining and checking demographic data from each patient on arrival and registering each patient utilizing the ADT registration system and generating a green hospital card;
- Providing administrative support to a variety of clinical staff to ensure efficient operation of the clinical area and smooth flow of patients;
- Responding to inquiries including patient safety concerns and taking appropriate corrective action;
- Monitoring patient activity and flow in the various clinics;
- Assembling and preparing charts for each clinic;
- Retrieving and filing lab results;
- Liaising with various hospital departments such as admitting, labs, purchasing, etc. to exchange information and to resolve issues;
- Other duties as indicated.

QUALIFICATIONS:

- Medical terminology certificate required
- Proficient computer skills with advanced knowledge of word processing, i.e. MS Word, electronic mail.
- Previous clerical experience in the health care setting preferred
- Well developed organizational skills with the ability to work in a fast-paced environment and prioritize tasks appropriately.
- Excellent customer service record with proved success working as part of a team.
- Demonstrated commitment to and understanding of the mission and values of St. Michael's Hospital.

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