Program Manager

3 weeks ago

Ajax, Canada Chrysalis Youth Homes Inc. Full time

Chrysalis Youth Homes Inc. is a leading provider of a variety of care services to children and youth with mental health exceptionalities, behavioral challenges, intellectual, and /or developmental delays. We pride ourselves on providing specialized, individualized, nurturing, and stable environments that promote inclusion and offer children and youth a sense of belonging while supporting their development and success in their achievements, goals, and enhanced beliefs in themselves.

The goals of Chrysalis Youth Homes include the following:

- To support children and youth to build feelings of confidence, resiliency and develop
necessary life skills as they mature and transition from childhood to adolescent hood to
adulthood.
- To provide a program and an environment that works closely with children and youth, their
families, and community-based support agencies in order to foster independence, reinforce
positive behaviours, and promote success and positive outcomes.
- To provide a safe space of therapeutic support and housing stabilization for children and
youth with complex support needs to enable them to grow as individuals to contribute to as
members of the community.

Our unique programs, coupled with wraparound clinical support and trauma informed practices, focus on managing and shaping behaviour through utilizing best practices as well as building on the competencies and strengths of children and youth. This is achieved by building trusting relationships, by providing customized support, and by offering dynamic programming to meet the ever-changing needs of the children and youth we serve.

We believe that through a cooperative, consistent and unified approach, the outcomes for those we serve that we serve have a greater chance for success.

**Reporting to the Director of Operations, as a CYH Program Manager you will**:

- Commit to and demonstrate the Mission, Vision, and Values of Chrysalis Youth Homes.
- Coordinate and oversee the implementation of progressive programming through a
“Strength Based Program Philosophy” to promote positive outcomes that align with the
goals of children/youth.
- Work closely with individuals who have an intellectual disability, families, and community
partners for the provision of quality support and services.
- Manage the operations of multiple programs and service locations for Chrysalis Youth
Homes including internal leadership on Quality Improvement.
- Lead and manage staff teams and provide oversight and management of programs and
services to ensure they meet: Quality assurance measures (QAM), Health and safety
standards, MCCSS and CYFSA legislated requirements.
- Provide direct support to staff teams in facilitating relationships and initiatives to promote a
truly inclusive and participatory community program.
- Provide responsive, motivating leadership to create participatory, outcome directed teams.

collection and adherence to plans, as appropriate.
- Participate in staff hiring, training, orientation, and evaluating personnel and professional
development.
- Discuss progressive disciplinary measures with staff as needed and document progressive
disciplinary actions in staff files/records.
- Adhere to program budgets and support Senior Management Team in budget
management.
- Assure completion of administrative responsibilities as required by Chrysalis Youth Homes
and the Ministry of Children, Community and Social Services.
- Resolve moderately complex program concerns or issues and develop potential solutions.
- Build rapport with staff colleagues, families, and community representatives to create
opportunities with people to realize their aspirations, form social connections and promote
personal growth.
- Collaborate with Chrysalis Youth Homes’ directors to implement activities that meet and
align with the organization’s strategic direction, quality enhancement initiatives, and
Chrysalis Youth Homes’ policies and procedures.
- Represent Chrysalis Youth Homes in consultation and cooperation with Children's Aid
Society placement teams during placement planning conferences and any other meetings
as directed.

**Qualifications**:

- Bachelor's degree in child and Youth care or degree (CYC) or the equivalent combination of
education and experience.
- _**A minimum of 5+ years’ experience **_in prior management roles in the Child Welfare
Industry that includes leading staff teams and working collaboratively with individuals,
families and community partners.
- _**A minimum of 5+ years’ experience **_in working with at-risk children/youth who exhibit
mental health exceptionalities and behavioral disorders in a residential setting and/or child
welfare environment.
- Ability to speak fluent English and demonstrate proficient comprehension and written
communication skills.
- Demonstrated ability to build a supportive, cohesive team.
- Creative and responsive communication and problem-solving skills.
- Demonstrated ability to adapt quickly to change, maintai

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