Connected Services Program Manager

4 weeks ago

Ajax, Canada Volkswagen Group Canada Full time

**Connected Services Program Manager (12+ month contract)**
- VW 002489

Primary Location Canada-Ontario-Ajax

**Drive your Career**

We love our cars, but it’s the people behind them who make them what they are. To market, sell, and service great cars, we need great people. That’s why at Volkswagen Group Canada, we are passionate about our cars and our brand and foster this same passion and drive in our people. We know that the right people in the right positions can do incredible things, and we love making that happen.

**We are currently looking for a **Connected Services Program Manager (12 month contract**) at our Corporate Offices in Ajax, Ontario**

As the main point of contact for Volkswagen of America (VWoA) Connected Services and Connected Engineering teams, you provide essential leadership and support for the Canadian market. You actively participate in and lead meetings that require Canadian business input on various aspects, such as upcoming features, software development timelines, feature and app testing, software version approval and release cycles, app enhancements, and program reporting.
Your role involves managing the transfer of knowledge and required deliverables, collaborating closely with other Volkswagen Group Canada (VGCA) departments like Marketing, Product Planning, Product Support, After Sales, and Controlling. This ensures everyone is aligned and understands the opportunities and changes impacting the business, vehicles, dealers, and customers. In working closely with teams across departments, you’ll have the opportunity to make a tangible difference in an emerging automotive space.

***This is a flex hybrid model.**

**Responsibilities**:
Connected Services for VW Canada:

- Collaborate with Volkswagen of America (VWoA) to assess and understand the product strategy tailored for Canada.
- Communicate customer product and business requirements specific to the Canadian market to VWoA and development teams.
- Ensure all features comply with Canadian laws through thorough legal reviews.
- Keep key stakeholders informed by reporting progress, issues, and risks.
- Partner with VWoA and Canadian business stakeholders to identify and implement technical and business changes that enhance the product and app.
- Stay ahead by understanding the competitive and technological landscape for Connected and Mobility

Services.Serve as the Canadian representative, providing input and oversight on:

- Gathering market input for developing future features, requirements, and supporting documentation.
- Managing development timelines for features and software releases.
- Conducting in-market connected vehicle testing with North American Region (NAR) and Volkswagen AG (VWAG) Engineering teams.
- Overseeing software version release cycles and approvals.
- Reporting program progress, issues, and risks to all stakeholders.

Foster Cross-Departmental Collaboration:

- Align and Inform: Ensure all departments (Marketing, Product Planning, Product Support, After Sales, Controlling) are on the same page regarding changes to vehicles, dealers, and customers, and understand the impact on their areas.
- Create Resources: Assist in developing communications, best practice guides, training materials, and other tools to enhance understanding of the product and its features.

Promote Connected Services:

- Engage and Inform: Actively promote the capabilities of Connected Services to both internal teams and external partners, ensuring everyone understands its benefits and potential.
- Educate Dealers: Improve dealer knowledge about the benefits of connected vehicles, including new features and functionalities.
- Boost Customer Adoption: In conjunction with Marketing, increase customer use of the myVW App and new vehicle features through targeted education and support.
- Support Digital Life Cycle Management: Ongoing Process Support: Aid in the continuous Digital Life Cycle Management process and customer-facing communications to ensure a seamless experience.

Over-the-Air (OTA) Updates:

- Capture Requirements: Ensure all business and legal requirements are documented and communicated to the development team for the OTA solution.
- Assist in Testing: Collaborate with the VWoA team to test the updates, ensuring they meet all necessary standards.
- Launch Campaigns: Work with VWoA and Canadian stakeholders to successfully launch Over-the-Air update campaigns.
- Communicate Progress: Regularly report on progress, issues, and risks to key stakeholders, keeping everyone informed and aligned.

myVW App for VW Canada:

- Oversee the product backlog for connected features, ensuring user stories are prioritized for implementation based on their impact and value.
- Collaborate with Team Members: Define, Track, and Test: Work closely with team members to define, track, and test user stories for connected features, ensuring they meet quality standards and user needs.
- Support Ticketing Process: Prioritize and Document: A

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