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Manager, Quality

4 months ago

Breslau, Canada Community Support Connections Full time

**MANAGER, QUALITY**

**Contract (October 30, 2023 to approximately January 31, 2025)**

**35 hours per week, $26.87 per hour + 10% in lieu of benefits**

**(Monday - Friday)**

At Community Support Connections, we wake up each morning energized about the difference we make in the lives of our clients; people who could be your parents, grandparents, friends, or neighbours.

Working with hundreds of amazing volunteers, donors, and community partners, we provide a wide range of community supports for older adults and people with different abilities to help them live at home with independence and dignity - something we all deserve. We are truly caring and client-centered, and are constantly innovating; looking for new and better ways to provide the best care and supports possible.

Passion and commitment permeate everything we do. Driven by our values, we treat our clients, volunteers, donors, and each other, with dignity and respect. We recognize that diversity is the foundation for understanding the needs of our stakeholders. We believe the best way to serve our clients and volunteers is to create an environment and culture that empowers our staff to be as productive and happy as possible.

That includes:

- Versatile work options including flexible hours or working from home
- 10% in lieu of vacation, group benefits, and group RRSPs included in the hourly rate
- On-site hot lunch options from our own kitchen
- Free parking

If what we do resonates with your core values then we want to hear from you

We are currently seeking someone who enjoys the never-ending journey of striving for excellence and quality improvement to join our Leadership Team as the **Manager, Quality**, to cover a maternity leave. This is a contract position from October 30, 2023 to approximately January 31, 2025.

**The Role**

Working closely with the Senior Leadership Team, the program managers, program staff, and the Board of Directors, the Manager, Quality is responsible for managing the agency’s overall Continuous Quality Improvement initiatives, processes and projects. This includes managing our accreditation activities, developing and managing our annual Quality Improvement Plan, designing and completing program evaluations, and embedding client and caregiver engagement and Diversity, Equity and Inclusion perspectives into our policies and processes. Throughout this work, the Manager, Quality is responsible for data collection, analysis, report writing, and presentations, in addition to identifying trends, opportunities and areas for improvement. This ultimately allows the Manager, Quality to recommend changes to improve our many policies and procedures. The Manager, Quality typically works independently, however they have extensive interaction with the Senior Leadership Team, Leadership Team, program employees, volunteers, and the Board Quality Committee. They also work directly with clients when conducting quality assurance calls. The Manager, Quality, is part of the Leadership Team and the role reports directly to the Executive Director. Some evening work is required.

**Who You Are**

You work well independently, but are able to build relationships to work effectively with teams, individual staff members, clients, volunteers, and members of our Board of Directors. You are incredibly detail-oriented, highly organized and able to prioritize your work in an environment where you are called upon frequently for support. You exhibit excellent customer service skills, are a strong presenter and can communicate high-level ideas and data to people at different levels of the organization. You are a resilient leader and you can delegate work effectively. You are a compassionate teacher and you motivate and encourage others to strive towards excellence and quality improvement. You handle confidential matters with professionalism and discretion.

This translates to you being able to multi-task and able to manage and meet multiple important deadlines at once. You are an internal and external communications champion, a strong advocate for organizational culture and values, and committed to working collaboratively with all staff and teams. You take others under your wing and help them to understand accreditation, survey development, quality improvement plans, data and evaluation results, and much more. You are passionate about making positive change in our community, love working as part of a responsive and ever-changing team, confident in supporting the older adult community and happy to go ‘above and beyond’.

**Expectations**

**Leading Accreditation Activities**
- Understand the importance of accreditation and help others to find value in the journey. Bring the voice of accreditation standards to meetings, policies and program changes
- Coordinate with our Leadership team and accreditation coordinators to plan for the transition from Accreditation Canada to another accrediting body
- Work closely with new accreditation coordinator