Guest Services Agent

3 weeks ago

Markham, Canada Sunray Group of Hotels - Delta by Marriott Markham, ON Full time

**Guest Services Agent**

Our employees believe we are creating a purposeful service. Where at Delta Hotels, we are always warm, wise and in control so our guests can focus on what's most important.

**We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. We are seeking an individual who is Pragmatic, Efficient and Seamless when doing their job.**

Sunray Group of Hotels - Delta Hotels by Marriott Markham, is a hiring a Guest Services Agent

Marriott Experience an Asset in this role.

As a **Guest Services Agent**, you will be responsible to provide great customer service to our hotel guests. This means you will be involved in the welcome and greeting of our guests, check in and check out procedures. You will answer guest enquiries and provide assistance. You will take all incoming phone calls. We are looking for individuals who are enthusiastic, and are passionate about customer service, with strong leadership abilities. Assertive and able to work in a team environment. Good computer knowledge and a fast learner who can work well under pressure. Rapid solutions to changing situations are your strength.

**Responsibilities**
- Checking guests in and out and ensuring their comfort during their stay.
- The Welcome will make the difference; ensure customer satisfaction is your key driver and goal.
- Ensure audit controls are in line with company standards
- Upsell hotel facilities to guests at Check In and during their stay.
- Tracking of different programs like Loyalty programs, Guest Satisfaction, and inventory of supplies.
- Communication with Team Members within the department and outside
- Able to deal and resolve payment situations at the Front Desk

**Requirements**:

- Minimum of 2 years’ experience in Hotel Front Desk role
- Knowledge of Opera an asset
- Weekend availability and flexible working hours
- Strong analytical abilities, detail oriented and able to multitask
- Hospitality experience is a must.
- Bachelor’s Degree in Hospitality or Tourism an asset
- Advanced knowledge of Excel & Microsoft Office is an asset
- Bilingual a plus

**Job Types**: Full-time, Part-time

Pay: $18.00-$19.00 per hour

Expected hours: 20 - 24 per week

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed

Ability to commute/relocate:

- Markham, ON L3R 0A3: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- How many years of Guest Services Agent or Front Desk experience do you have?

Work Location: In person

  • Guest Services Agent

    3 weeks ago

    Markham, Canada Sunray Group of Hotels - Delta by Marriott Markham, ON Full time

    **Guest Services Agent** Our employees believe we are creating a purposeful service. Where at Delta Hotels, we are always warm, wise and in control so our guests can focus on what's most important. **We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. We are seeking an individual who is Pragmatic,...

  • Guest Service Agent

    2 months ago

    Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

    The Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you. **First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Center and...

  • Guest Service Agent

    2 weeks ago

    Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

    The Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you. **First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Centre and...

  • Guest Service Agent

    2 months ago

    Markham, Canada Park Inn by Radisson Toronto Markham Full time

    Job description The Front Desk is the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests that they’ve made the right choice to stay with us. To deliver a great guest experience - The Front Desk Agent will make sure they have all they need for a great stay. **Responsibilities and...

  • Guest Service Agent

    2 weeks ago

    Markham, Canada Park Inn by Radisson Toronto Markham Full time

    Job description The Front Desk is the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests that they’ve made the right choice to stay with us. To deliver a great guest experience - The Front Desk Agent will make sure they have all they need for a great stay. **Responsibilities and...

  • Guest Services Agent

    1 week ago

    Markham, Canada Courtyard Markham Full time

    We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and...

  • Guest Services Agent

    1 week ago

    Markham, Canada Concord Hospitality Enterprises Full time

    DESCRIPTION We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging...

  • Guest Service Agent- Part Time

    2 weeks ago

    Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

    The Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you. **First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Centre and...

  • Guest Service Agent- Part Time

    2 months ago

    Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

    The Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you. **First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Centre and...

  • Guest Service Agent

    4 weeks ago

    Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

    The Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you. **First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Centre and...

  • Guest Service Agent- Part Time

    1 week ago

    Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

    The Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you. **First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Centre and...

  • Guest Service Agent Part

    4 days ago

    Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

    The Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you. **First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Centre and...

  • Guest Service Agent- Part Time

    20 hours ago

    Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

    The Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you. **First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Centre and...

  • Guest Service Agent

    2 weeks ago

    Markham, Canada Courtyard and Towneplace Suites Northeast Markham Full time

    Embark on a journey with Courtyard and TownePlace Suites Toronto Northeast Markham—the epitome of comfort, connectivity, and culinary delights. We are extending an invitation to you to join our exceptional team and contribute to the unparalleled experiences we offer. As Canada’s First Stacked dual-branded hotel, our location near Highway 404 provides...

  • Guest Service Agent

    3 weeks ago

    Markham, Canada Residence Inn by Marriott Markham Full time

    Job description At Marriott, we celebrate the optimists who make their own mark. Our founders, J.W. and Alice Marriott started with a small idea, a root beer stand. From there, it grew into a small hotel business, and then another, bigger one. Together they created something that changed their future—and maybe yours. A great career is a great adventure....

  • Guest Service Agent

    4 weeks ago

    Markham, Canada Easton’s Group of Hotels Full time

    Job overview Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. Duties and Responsibilities include but not limited to: Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and...

  • Guest Service Agent

    2 weeks ago

    Markham, Canada Easton’s Group of Hotels Full time

    Job overview Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. Duties and Responsibilities include but not limited to: Register guests, issue room keys, provide information on hotel services and room location; prepare for group check-in and...

  • Guest Service Agent

    2 weeks ago

    Markham, Canada Courtyard & TownePlace Suites Toronto Northeast Markham Full time

    **Job Overview**: Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. **About Easton’s Group of Hotels**: Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to...

  • Guest Services

    1 week ago

    Markham, Canada Courtyard & TownePlace Suites Toronto Northeast Markham Full time

    GUEST SERVICES AGENT - Must be able to work mornings, afternoons, evenings, on weekdays, weekends, and holidays, as scheduled. ** **Courtyard & TownePlace Suites Toronto Northeast Markham **is looking for a team player with strong customer service skills and dedication to join our Front Office team as a **Guest Services Agent**! JOB OVERVIEW -...

  • Insurance Customer Service Representative

    4 weeks ago

    Markham, Canada Dumitru Pitu - Desjardins Insurance Agent Full time

      Insurance Customer Service and Sales Representative - Desjardins Insurance Agent Team Member Location: Richmond HillType: Full Time/ Part TimePosition Overview:Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service and Sales Representative. We seek an energetic professional...