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Customer Care Consultant

4 weeks ago

Lethbridge, Canada Davis Auto Group Full time

**Do you want to turn your people skills into a rewarding career?**

**Are you looking for a job where every conversation makes a difference?**

**Do you want to work for a company that values you and your contributions?**

Look no further as the Davis Auto Group has the perfect position for you. We are looking for a customer-focused individual to join our growing call center team as a Part-Time Customer Care Consultant Don't let the words "Call Center" scare you...you will not be making cold calls but rather working with our existing customers to book service appointments and take inbound calls.

In this role, you will work between 27 and 30 hours per week. You will be required to work 8 hours per day, Monday through Wednesday and either a 3 hour or 6 hour shift every Saturday. You can expect to earn between $17 and $19 per hour, depending on experience.

**Why You Belong at Davis**:

- Industry-leading employee benefits that include life and disability insurance, health and dental coverage and coverage towards massage, acupuncture, orthodontics and more so that you and your family are covered
- A stable, family-owned business that takes pride in being involved in the community
- Ongoing support from your leaders to help you succeed.
- Travel Reward program so you can travel on us beginning at 5 years of employment.
- Group-wide employee pricing discount program on vehicles, parts, and service.
- And so much more

**Job Duties**:

- Manage inbound and outbound phone calls for our dealerships.
- Contact customers to arrange service appointments.
- Enter, confirm and track customer information in our database.
- You have exceptional communication skills, both verbal and written, to assist our customers with their needs
- You thrive in a fast-paced environment where you will be required to work within and navigate through multiple software systems
- You are a team player who also has the ability to work independently
- Previous call center, customer service, sales experience, or auto industry experience is an asset
- Ability to work during the day Monday through Wednesday and on Saturdays. Flexibility to work on Thursdays is preferred.