Sales Manager

5 months ago

Ottawa, Canada Gray Collection Full time

The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era.

Reporting to the Director of Sales, the Account Manager will be responsible for developing and managing accounts and overseeing corporate groups. Their role will involve maximizing revenue at each establishment and providing effective guidance and leadership to clients.

RESPONSIBILITIES
- Be an ambassador for The Metcalfe Hotel
- Process incoming calls, analyze the needs of potential clients and offer the products and services that best meet their requirements
- Develop business relationships with existing accounts (follow-ups, planned activities, business meals, etc.)
- Target, solicit and penetrate new and existing accounts in all segments
- Perform site visits, negotiate and prepare sales proposals
- Prospect for new business by conducting outside sales calls and telephone solicitation
- Conduct account and market research
- Develop and implement sales action plans to grow market share
- Maintain accounts, contacts, activities, and contracts up to standard in the hotel PMS
- Monitor and respond to RFP’s
- Establish strong business partnerships by ensuring high quality guest service (follow-up, documentation of actions performed, in-depth knowledge of its customer target)
- Participate in any relevant business development activity (trade shows, networking events)
- Work and collaborate closely with the different teams in the hotel (accounting, guest services, F&B, catering, revenue management)
- Assist with budgeting, forecasting, reporting and various projects as assigned

**BENEFITS**:

- Group insurance plan
- Group RRSP and DPSP (Deferred Profit-Sharing Plan)
- 50% employee discount in all our establishments for the employee and 3 guests
- Corporate culture that promotes employee appreciation
- Employee recognition events
- Company in full growth (perspective of evolution and personal development)

QUALIFICATIONS
- 3-5 years experience in hospitality sales
- Post-secondary education in Hospitality (an asset)
- Fluent in English and French, both orally and in writing (Excellent sales skills in negotiation, prospecting, presentation and communication skills, both verbal and written
- Knowledge of the Downtown Ottawa Market
- Good organizational, problem-solving and decision-making skills
- Strong aptitude for Microsoft Office Suite software and hotel IT systems (Opera, Sabre, Lanyon)
- Strong interest in business development

**BENEFITS**:

- Group insurance plan
- Group RRSP and DPSP (Deferred Profit-Sharing Plan)
- F&B Allowance
- 50% employee discount in all our establishments for the employee and 3 guests
- Parking
- Corporate culture that promotes employee appreciation
- Employee recognition events
- Company in full growth (perspective of evolution and personal development)
- In this document, we have tried to use a neutral vocabulary adapted to all people, regardless of their gender. However, it may happen that certain terms, job titles and turns of phrase force us to use the masculine as a neutral gender. We prefer to let you know.

As we value an inclusive work environment, it is understood that we invite all people to apply, regardless of gender.

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