Wfm Capacity Planning

2 months ago

Montréal QC, Canada ADP Full time

**ADP is hiring a **WFM Capacity Planning & Business Analyst**
- Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
- Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

**In this role, you will**

As a** WFM Capacity Planning & Business Analyst,** you will develop and maintain an enterprise-wide long
- and short-term planning model to support business operations.

To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.

**To learn more about careers in **Client Service **at ADP**, **visit**:
**What you’ll do**:_Responsibilities_

**What you can expect on a typical day**:

- Develop long-term and short-term demand and capacity forecast models to support business operations.
- Review historical key metrics and trends to improve forecasting capabilities and refine the planning model.
- Coordinate with various teams to analyze business requirements, planning, and operational forecasts.
- Assist in the development of business plans to achieve organizational goals.
- Provide long-term forecasts to support the Workforce Management (WFM) scheduling process.
- Coordinate and manage Business Operational Review meetings with key stakeholders to provide long-term planning insights.
- Prepare monthly Business Operations Review packages for senior management review.
- Provide monthly performance reviews and actuals-to-forecast variance analysis.
- Lead the annual planning, and quarterly and monthly forecasting processes to support business operations.

**TO SUCCEED IN THIS ROLE**:_Requirements _
- Bachelor’s degree in business administration or equivalent education and work experience required.
- 5 to 7 years of experience in operational forecasting, financial modeling, business analytics, and/or workforce capacity planning.
- Ability to work under pressure with tight deadlines and work independently.
- Highly proficient in Excel and PowerPoint, with experience in other programming languages.
- Strong communication skills when interacting with various levels of management.
- Excellent organizational, problem-solving, detail-oriented, time management, and multi-tasking skills.
- Strong analytical and critical thinking skills, with the ability to understand data, draw insights, and determine actionable conclusions.
- Excellent written and verbal communication skills, including the ability to present data and information in a compelling way.

**Bonus points for these**:_Preferred Qualifications_
- Technical knowledge of the Genesys Suite (WFM, ACDs, IVR) is an asset.
- Experience with SQL, Python, PowerBI, or Tableau is an asset.
- Knowledge of payroll products, the payroll industry, and/or the financial services industry is an asset.

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**:

- **Focus on your mental health and well-being.** We take care of one another and offer support for your well-beingbecause healthy associates are happy ones.
- **Join a company committed to giving back **and generating a lasting, positive impact** **upon the communities in which we work and live.
- **Knowledge to help you grow.** Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- **Innovate. Problem-solve.** Shape the future of work with people you like.
- **Balance work and personal time. **Flexibility to integrate work more easily in your everyday life**.**:

- **Go Global. **With operations around the world, exciting new networking opportunities abound.
- **Belong **by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

**Jobs.adp.ca**

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are bas

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