Wfm Capacity Planning

2 months ago


Montréal QC, Canada ADP Full time

**ADP is hiring a **WFM Capacity Planning & Business Analyst**
- Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
- Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

**In this role, you will**

As a** WFM Capacity Planning & Business Analyst,** you will develop and maintain an enterprise-wide long
- and short-term planning model to support business operations.

To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.

**To learn more about careers in **Client Service **at ADP**, **visit**:
**What you’ll do**:_Responsibilities_

**What you can expect on a typical day**:

- Develop long-term and short-term demand and capacity forecast models to support business operations.
- Review historical key metrics and trends to improve forecasting capabilities and refine the planning model.
- Coordinate with various teams to analyze business requirements, planning, and operational forecasts.
- Assist in the development of business plans to achieve organizational goals.
- Provide long-term forecasts to support the Workforce Management (WFM) scheduling process.
- Coordinate and manage Business Operational Review meetings with key stakeholders to provide long-term planning insights.
- Prepare monthly Business Operations Review packages for senior management review.
- Provide monthly performance reviews and actuals-to-forecast variance analysis.
- Lead the annual planning, and quarterly and monthly forecasting processes to support business operations.

**TO SUCCEED IN THIS ROLE**:_Requirements _
- Bachelor’s degree in business administration or equivalent education and work experience required.
- 5 to 7 years of experience in operational forecasting, financial modeling, business analytics, and/or workforce capacity planning.
- Ability to work under pressure with tight deadlines and work independently.
- Highly proficient in Excel and PowerPoint, with experience in other programming languages.
- Strong communication skills when interacting with various levels of management.
- Excellent organizational, problem-solving, detail-oriented, time management, and multi-tasking skills.
- Strong analytical and critical thinking skills, with the ability to understand data, draw insights, and determine actionable conclusions.
- Excellent written and verbal communication skills, including the ability to present data and information in a compelling way.

**Bonus points for these**:_Preferred Qualifications_
- Technical knowledge of the Genesys Suite (WFM, ACDs, IVR) is an asset.
- Experience with SQL, Python, PowerBI, or Tableau is an asset.
- Knowledge of payroll products, the payroll industry, and/or the financial services industry is an asset.

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**:

- **Focus on your mental health and well-being.** We take care of one another and offer support for your well-beingbecause healthy associates are happy ones.
- **Join a company committed to giving back **and generating a lasting, positive impact** **upon the communities in which we work and live.
- **Knowledge to help you grow.** Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- **Innovate. Problem-solve.** Shape the future of work with people you like.
- **Balance work and personal time. **Flexibility to integrate work more easily in your everyday life**.**:

- **Go Global. **With operations around the world, exciting new networking opportunities abound.
- **Belong **by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

**Jobs.adp.ca**

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are bas


  • Supervisor Wfm

    4 months ago


    Montréal, Canada Transat Tours Canada Full time

    Company Description **Be part of the journey!** Come aboard a committed, caring company that needs you! Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You'll evolve in a stimulating telecommuting environment where team cohesion is paramount....


  • Montréal, QC, Canada WorkJam, Inc. Full time

    WorkJam is the world’s first digital frontline workplace, connecting the entire deskless workforce to work in perfect harmony. WorkJam is a fully modular super app that solves the most common problems faced by frontline enterprises around the world through task management, shift swapping and scheduling, two-way communication, and training. **We’re proud...


  • Montréal, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Montréal, Canada Transat Tours Canada Full time

    **Company Description** Be part of the journey!** Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for...


  • Montréal, QC, Canada Joseph Ribkoff Full time

    Joseph Ribkoff designs classic and contemporary garments for fashion-forward women with a youthful state of mind. Each one of our carefully tailored pieces offers the effortless fashion, fit, and quality that we’ve been synonymous with. Over the years, the brand has blossomed into a touchstone for timeless, youthful style. Driven by a passion that has...


  • Montréal, QC, Canada Via Rail Canada Full time

    -Reference Number: 28973_092024 Status: Permanent - Full time Job Category: Purchasing and Logistics City: MONTREAL Province: Quebec Annual Salary / Hourly Rate: 140 858 - 174 001 Number of positions to be filled: 1 Application Deadline: 2024-10-18 Description: Did you know that VIA Rail is carrying out ambitious projects to modernize its services...


  • Montréal, Canada Intelcom Full time

    Ride the next mile with us! - Overview: As network planning manager, you will spearhead the development, execution, and enhancement of our Sales and Operations Planning process. Your role will be instrumental in fostering collaboration, optimizing capacities, and aligning departments to drive unified strategies, ensuring operational efficiency across our...


  • Montréal, QC, Canada Desjardins Full time

    As a workforce planning advisor, you help define, develop and monitor business plans, track performance and set targets. You identify opportunities to improve service delivery as well as the design and delivery of the service offer, from the perspective of workforce planning. You advise and assist clients and partners on key development projects and...


  • Montréal, Canada Intelcom Full time

    Ride the next mile with us! - Overview: As the Sales and Operations Planning Manager, you will spearhead the development, execution, and enhancement of our Sales and Operations Planning process. Your role will be instrumental in fostering collaboration, optimizing capacities, and aligning departments to drive unified strategies, ensuring operational...


  • Montréal, Canada Total Systems Solutions Consulting Inc. Full time

    **Human Capital Management (HCM) - Functional Lead** Total Systems Solutions Consulting Inc. represents an association of independent IMITS Consultants based in British Columbia. We are seeking a HCM FUNCTIONAL LEAD for the Fraser Health Authority, Province of British Columbia. You must be available to 100% Remote**, full-time for 37.5 hours per week**....


  • Montréal, QC, Canada ALDO Group Full time

    **Job Title**: Planner, Global Planning **Department**:Supply Chain Looking to unbox your full potential? **Find YOUR Fit** at the ALDO GROUP. **FIND YOUR FIT** - Recognition programs to showcase your talent! - Tools to support and help them to reach their Career Goals. (Training Offers, Scholarship Programs, LinkedIn Learning and more). - To be part of a...


  • Montréal, Canada Pomerleau Full time

    **_Ready to build your career? We want to hear from you._** As a Leader, Workforce Planning working in the Talent, Culture & Leadership team at Pomerleau Construction, you will play a pivotal role on identifying workforce risks and issues which may affect future demand as well as making sure there is full visibility on talent capacity to get ahead of the...

  • Real Time Analyst

    4 months ago


    Montréal, Canada Gatestone & Co. Inc Full time

    Incorporated in 1926, Gatestone & Co. is a privately owned Contact Center and BPO organization providing services such as; Customer Care, Technical Support, Telesales, Digital Solutions, Social Media Management, Back Office Support and Receivable Management. As an industry leader, we provide outsourced Omni-channel solutions to many brand-sensitive and...

  • Manager Data

    3 months ago


    Montréal, QC, Canada Club Med SAS Full time

    ABOUT CLUB MED Club Med, founded in 1950 by Gérard Blitz, is the pioneer of the all-inclusive concept, offering nearly 70 premium resorts in stunning locations around the world, including North and South America, the Caribbean, Asia, Africa, Europe and the Mediterranean. Each Club Med resort features authentic local style and comfortably upscale...

  • Planning Manager

    5 months ago


    Montréal, Canada Novartis Full time

    393024BR **Planning Manager**: Canada **About the role** Planning Manager - Supply Chain Management, Planning and Logistics Location: Montreal, #LI-Hybrid About the role: We are looking for collaborative, experienced, and flexible planning managers who want to maximize customer service and optimize inventory management objectives. As a Planning Manager...

  • Planning Manager

    5 months ago


    Montréal, Canada Psycho Bunny Full time

    Do you have the confidence to imagine the impact you can have as a **PLANNING MANAGER**at **PSYCHO BUNNY**? **WHAT WILL YOU DO?** As a Planning Manager team at Psycho Bunny, you will play a pivotal role in driving sales, inventory optimization, and strategic growth for our luxury men's fashion brand operating in Canada and the USA. You will contribute to...


  • Montréal, Canada Belron Canada Full time

    Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential. Under the responsibility of the Manager of inventory planning, the demand...


  • Montréal, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...


  • Montréal, QC, Canada Lantic Inc. Full time

    SUMMARY Lantic is currently recruiting for the Production Planner position based at our Vancouver Refinery. The prime responsibility, in close collaboration with Operations, is to assure weekly & daily production schedules of the Vancouver and Taber plants. The Western Canada network demand and both plants capacity need to be leveraged to assure proper...


  • Montréal, Canada SSENSE Full time

    **Company Description** SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of...