Store Manager

5 months ago

Montréal, Canada Pandora Jewelry Full time

Gestionnaire de boutique Pandora

Les gestionnaires de boutique Pandora sont les admiratrices et admirateurs ultimes de Pandora. Elle ou il se plongera dans la marque, la culture et les produits, et fournira à chaque client une expérience de classe mondiale avec fierté. La ou le gestionnaire aura l’occasion de passer du temps de qualité sur le plancher de vente, d’interagir avec les clients et de vendre aux côtés de l’équipe.

Les gestionnaires de boutique s’efforcent d’atteindre et de dépasser les objectifs commerciaux dans leur boutique. Elle ou il a un sens des affaires aiguisé et une bonne compréhension des indicateurs clés de performance (ICP), pour encadrer stratégiquement les comportements qui auront un impact sur les affaires. Les gestionnaires de boutique chez Pandora sont passionnés par la constitution d’équipes hautement performantes. Leur état d’esprit est axé sur les talents et ils adorent ce qui touche au recrutement, à la rétention, à la formation et au développement des individus.

Les gestionnaires de boutique Pandora se soucient d’offrir une expérience client de classe mondiale, osent développer les talents, rêvent de ce qui est possible et livrent des résultats

Responsabilités de la ou du gestionnaire de boutique Pandora:

- Cultiver une culture d’amour et de passion authentiques pour la marque en boutique, en encourageant les membres de l’équipe à être des ambassadrices et des ambassadeurs de la marque.
- Créer un environnement de vente hautement performant dans lequel l’équipe ose dépasser les attentes des clients et livre une expérience exceptionnelle en tout temps.
- Veiller à ce que la philosophie de la marque et l’expérience SPARK soient favorisées dans toutes les interactions avec les clients.
- Atteindre et dépasser les objectifs commerciaux et les attentes en ce qui concerne les ICP.
- Diriger et inspirer une équipe à se responsabiliser par rapport aux performances individuelles et globales de la boutique.
- Fournir de l’encadrement et de la rétroaction dans le feu de l’action pour favoriser l’atteinte des objectifs ICP.
- Maintenir une présence de leadership sur le plancher de vente et participer à la vente en équipe pour maximiser les opportunités de vente.
- Suivre la formation sur les connaissances des produits Pandora (LINK) pour stimuler les ventes.
- Être au courant des lancements et des promotions de produits actuels, et soutenir les initiatives de l’entreprise.
- Cultiver une clientèle solide, grâce à l’engagement des clients et l’établissement de relations.
- Toujours être attentive ou attentif aux clients pour leur offrir une expérience d’achat de classe mondiale et contrôler la prévention des pertes.
- Maintenir une couverture optimale du plancher de vente et assurer une planification efficace pour maximiser les activités.
- Constituer une équipe hautement performante en recrutant, retenant, formant et développant les meilleurs talents.
- Constituer une équipe de talents qualifiés pour cultiver et appuyer un environnement favorisant la mobilité interne.
- Réseauter de manière continue pour créer une communauté de talents potentiels, et répondre aux besoins d’embauche réguliers et saisonniers.
- Identifier, documenter et résoudre les problèmes de rendement (ou de violation des politiques) en collaboration avec votre gestionnaire de division et une représentante ou un représentant des ressources humaines.
- Utiliser la division des responsabilités (talents, marque, exploitation et expérience client) pour assurer l’implantation opportune des directives de présentation visuelle, des bons processus opérationnels et du développement continu des talents.

Classification : Pandora interne

Qualifications de la ou du gestionnaire de boutique Pandora
- 3 à 5 ans d’expérience dans un rôle de leadership dans un environnement de vente à grand rendement ou pour une marque comparable sont souhaitables.
- Excellentes compétences en communication orale et écrite.
- Capacité à communiquer efficacement avec tous les niveaux de l’organisation.
- Connaissance des mathématiques liées à la vente au détail et des indicateurs clés de performance.
- Excellent sens des affaires et esprit analytique.
- Capacité à recruter, retenir et développer une équipe en mettant l’accent sur la planification de la relève et la mobilité interne.
- Capacité à faire face à l’ambiguïté.
- Capacité à définir/ajuster les priorités, à déléguer selon les besoins et à gérer son temps efficacement.
- Avoir au moins 18 ans.
- Être capable de rester debout pendant de longues périodes (plus de 30 minutes).
- Être en mesure de fournir une preuve d’identité et d’admissibilité à travailler (dans les offres d’emploi américaines).
- Être disponible à travailler selon un horaire flexible, notamment les soirs, les fins de semaine et les jours fériés.

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