Store Manager

6 months ago

Montréal, Canada Psycho Bunny Full time

Can you envision your future accomplishments as a **STORE MANAGER** at **PSYCHO BUNNY**?

**WHO WE ARE**

Psycho Bunny is a worldwide menswear brand that had one mission when it was founded in New York back in 2005: to perfect the polo. Nearly two decades later, our quality-obsessed approach has built a devoted following of fashion-conscious individuals looking for exceptional-quality everyday staples that command attentionwhile remaining unconventional and daring. Today, color-driven collections extend to Pima cotton T-shirts, plush French terry sweats, versatile bottoms, elevated outerwear, need-to-have accessories, and a myriad of perfected polos. are reimagined for each drop, of which there are approximately 13 every year. Our global expansion in the fashion landscape is attributed to the eclectic personalities who have joined our ranks, making Psycho Bunny the creative community it is todayand will be tomorrow.

**WHY JOIN THE TEAM?**

This isnt your typical workplace. Your voice will be heard. Youll matter. And youll be instrumental in our unique brands ascent to new heights. Our rapid global expansion requires fluidity in an ever-changing high-performance environment. Youll have the opportunity to learn, grow, and constantly expand your skill set. Were looking for forward-thinkers who want to take ownership and drive change. As the company forges to scale exception growth, youre presented with the opportunity to get involved and make a meaningful impact. If all this sounds appealing, wed love to meet you

**WHAT IS THE ROLE?**

Reporting to the District Store Manager, the Store Manager, strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short
- and long-term planning and expense control. They guarantee consistently high customer experience within the Store per Psycho Bunnys core values and service standards.

**HOW WILL YOU DO IT?**
- Leadership and People Management _
- You will create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive and engaging experience for team members and guests.
- Establish a vision for the store based on key metrics and initiatives and cascade to all team members.
- Build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
- Manage the stores hiring process, including recruitment, selection, and onboarding, ensuring a focus on IDEB (inclusion, diversity, equity, and belonging) and other Psycho Bunny priorities.
- Support ongoing learning and development of all store team members consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
- Engage in career discussions to support and reinforce team understanding of how working at Psycho Bunny will contribute to career and personal growth.
- Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce your team's career and personal growth.
- Plan and prepare team member schedules according to labor requirements, availability, and budget considerations.
- Address all employee relations issues, including knowing when to partner with Human Resources (HR) team to take appropriate action.
- Working With Others _
- Establish supportive and productive relationships with all team members, focusing on personal and professional development.
- Collaborate with in-store team members to ensure optimal guest experience that values guests time and support store operations. to achieve goals.
- Assist with all other duties as required by the store manager.
- Work collaboratively with all other Psycho Bunny team members to achieve goals.
- Guest Experience _
- Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs (e.g., buy online pick up in store, phone sales, and ship from store options).
- Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
- Address emergent issues, including guest escalations and emergency requests.
- Analyze customer profiles, buying trends, and competitive information to impact and drive business.
- Operations _
- Manage whole store profit and loss (P&L) in accordance with goals (sales, budget, etc.).
- Plan and execute high-level quarterly and annual planning for store with respect to strategy, and budget.
- Responsible for assisting with the recruitment, training, development and succession of high-performing, results-driven Team Members.
- Plan floor coverage and make decisions to maintain efficiency and effectiveness of floor operations.
- Understand and adhere to people safety policies and procedures to maintain a saf

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