Service Advisor

3 weeks ago


Richmond Hill, Canada Twin Hills Ford Lincoln Full time

Twin Hills Ford Lincoln Limited is currently looking for an enthusiastic Service Advisor to provide front-line customer service and sales for the Service Department.

**Responsibilities**:

- Provide front-line customer service
- Arrange and confirm service appointments (inbound and outbound phone calls)
- Open and close work orders and provide repair recommendations
- Perform daily and weekly reminder calls for service customers
- Greeting customers on the phone or in the dealership
- Explaining the nature of repairs
- Advising customers how to look after their vehicles
- Scheduling Appointments
- Contact all customers that were unable to take advantage of their scheduled service appointment and reschedule the appointment

Experience and Skills:

- The passion for vehicles
- The ability to work as a part of a TEAM
- The aspiration to grow beyond this position
- Strong communication skills
- Outstanding personality
- Good time management skills
- Proficient with excel, word, and confident with PC usage
- Organizational ability and attention to detail

**Experience**:

- Customer Service: 1 year (preferred)
- Automotive: 1 year (preferred)

**Job Types**: Full-time, Contract, Permanent

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

Work Location: One location


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