Resource Manager
2 weeks ago
**Job Purpose**
The primary responsibility of the Resource Manager is to identify and manage resourcing needs across all agency disciplines (Strategy, Creative, Technology and Analytics) for all potential and assigned projects. This position requires the individual be the liaison between Project Management and team leads across Account Services, Creative, Technology, and Strategy as it relates to resourcing across all deliverables. The Resource Manager also works directly with the HR team to facilitate appropriate staffing on projects across the agency based on aggregate understanding of the project requirements. The Resource Manager must also ensure that project resourcing is managed in order to assure timely delivery and must communicate to appropriate project managers resourcing issues that may impact scheduled deadlines.
**Duties and Responsibilities**
- Support Resource Director in the management of agency resources and processes for forecasting and weekly resourcing needs.
- Evaluate data in resource management tool to understand workload for full time and freelance staff across all departments, including Creative, Technology, Analytics, and Strategy, to identify and solve resource challenges to ensure all projects are properly staffed to meet client and internal initiatives.
- Act as point of contact for resource booking confirmation, conflict resolution, and development of solutions in support of business goals and that is aligned to agency finances.
- Manage and resolves resource booking conflicts; understands when to leverage freelance and/or offshore support to ensure client deliverables and executed on time and on budget.
- Run weekly resource meetings and facilitate resourcing issues/conflict resolution with Account Services, Project Management and appropriate discipline leads.
- Manage resourcing forecast reports for all departments based on input from weekly meetings.
- Work with discipline leads to identify appropriate resource requirements for each account and project.
- Maintain constant knowledge of current and upcoming project and business development activities as they relate to resourcing.
- Monitor day-to-day project activities and resourcing, identifying potential instances of under-utilization and actively work with discipline leads to address and solve those issues.
- Receive, analyze and report on weekly utilization reports to department leads.
- Identifies need for freelance talent and works with Talent Acquisition to staff accordingly.
- Recommend process improvements for Resource Management
- Responsible for managing overall utilization.
- Work to resolve any issues regarding under or over allocations of current staff members.
**Skills and Qualifications**
- 5-7 years project management or resource management experience in advertising agency; health agency a plus
- Experience working with SmartSheets
- Experience working within a workflow operational tool, such as Float or Workfront
- Conflict-resolution and problem-solving skills
- Clear and concise communication
- Highly detail oriented and able to work autonomously
- Ability to manage multiple tasks and tight deadlines with confidence
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
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