Hospitality Associate-air Canada Signature Suite

3 weeks ago

Richmond, Canada Plaza Premium Lounge Full time

**Hospitality Lounge Associate**:

- Are you in love with the hospitality industry and are you an innovative, creative professional with a passion for food, drink and for making your customers happy?
- Are you looking for a position where you can be a member of a family, not just a member of the staff?
- If you answered “yes” to all of these questions then we have _the position for you_
- After successful completion of 6 months, you will receive an bonus of $ 300.00

**Overall responsibility**:

- Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas.
- Takes orders for, serves food and beverages to guests in a friendly, timely and efficient manner.
- From hostess to housekeeping to service assistant to dish room staff, we all embody the hospitality service associate title at PPL.

**Key Areas of Duties and Responsibility**:

- Engage with customers in a friendly manner.
- Interact with customer at the Hostess desk (meet and greet them)
- Work with FOH and BOH as and when needed.
- Engage in lounge housekeeper task as and when needed.
- Seat customer, present menus to them, service of water.
- Take customer’s order; identifying customers' special dietary needs and special requests; transmit order to kitchen
- Stay updated on current menu choices and specialties, etc. with the ability to make suggestions
- Help customers select food and beverages; offering; suggesting; explaining the chef's specialties.
- Assist with the cleaning, replenishing amenities and linens, and to ensure a clean and comfortable presentation for each guest.
- Clean and disinfect, vacuum hallways, ensure back spaces are neat and tidy.
- Perform basic cleaning tasks as needed or directed by supervisor
- Assist with special events at the VIP boardroom as and when needed.
- Follow sanitation, safety and alcohol beverage control policies
- Adhere to grooming and appearance standards consistently
- Promptly address customer service issues and refer customers to management when necessary
- Report all concerns related to Engineering/Maintenance, health and safety, security or suspicious circumstances (including smells/sights and sound)

**Qualities & Requirements**:

- Serving It Right (SIR) Certificate
- Food Safe Certificate
- Previous customer service experience required
- Previous hospitality and server experience as an asset
- A positive attitude and ability work well under pressure
- Able to perform high-quality work while unsupervised.
- Excellent oral communication and interpersonal skills required
- Pass Airport Security Clearance Check; holding a valid airport ID as an asset
- Smart Serve Certificate
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Good communication skills, including verbal and writing skills
- Good organizational skills, and the ability to prioritize
- Positive attitude and Self-motivated
- Strong interpersonal and problem-solving abilities
- High level of attention to detail
- High school graduate.

**WHATS IN IT FOR ME**:

- If you start or finish duty between 2400 hours and 0530 hours are entitled to an Odd Hours

Allowance of CAD 0.50 per hour.
- If your attendance is up to company's standard, you are entitled to an Attendance Incentive of

CAD 0.50 per hour
- Global lounge use for full time colleagues
- Free parking at YVR Staff parking during duty hours at the lounges for full time colleagues
- Health Care coverage as per company policy

**Job Type**: Full Time, Part-Time, Permanent

**Application Questions**:
Do you have the following licence or certification: Smart Serve, Food Safe or SIR or equivalent.

**Job Types**: Full-time, Part-time

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- RICHMOND, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location

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