Operations Manager

3 weeks ago


Thunder Bay, Canada Ministry of Health Full time

The Thunder Bay Central Ambulance Communications Centre (CACC) invites highly motivated individuals with leadership capacity to express their interest for the role of Operations Manager.
- Note: We are currently seeking for two Operations Managers to join our management team in Thunder Bay. This competition will be used to create an eligibility list to fill future Operations Manager positions._

**About the Branch**
The Emergency Health Program Management and Delivery Branch is responsible for ensuring there is strong operational alignment between all land and air service providers, healthcare service providers, municipal partners and First Nation communities.

**Why work for the Ontario Public Service?**

The Ontario Public Service (OPS) is committed to being an employer of first choice, creating a positive and inclusive work environment. We offer:

- A defined benefit pension plan
- Maternity and parental leave top-up benefits which includes adoptive parents
- Comprehensive Health Plan
- Life and Disability insurance
- Flexible work arrangements
- Collegial and professional work culture
- Career growth and development opportunities across multiple business areas
- On-the-job training to support your success in the role.

The OPS has been recognized as a top employer. We are proud to have been acknowledged as one of:

- Canada's Best Diversity Employers
- Greater Toronto's Top Employers
- Canada's Greenest Employers
- Canada's Top Employers for Young People

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: The OPS is an innovative, responsive and accountable public service that works hard to be diverse, anti-racist, inclusive, merit-based, and equitable. Diversifying leadership is a top priority for the OPS. Our goal is to achieve parity with the Ontario labour force by 2025 for the most under-represented groups (Indigenous, racialized and persons with disabilities) on our leadership teams.

The OPS is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process. Visit the
**OPS Anti-Racism Policy** and the
** OPS Diversity and Inclusion Blueprint** to learn more about the OPS commitment to advancing racial equity, diversity and inclusion.

**What can I expect to do in this role?**: As the Operations Manager of a high volume fast-paced Central Ambulance Communications Centre, you will:

- Be an empathetic leader and support your staff through the stresses involved with prioritizing and dispatching 9-1-1, emergency and non-emergency requests for ambulance services
- Ensure the operation and maintenance of an effective, cost-efficient, quality land ambulance dispatch and emergency health communication service
- Empower your team to grow and develop to their full potential, fostering a culture of diversity, inclusion, equity and excellence
- Bring an innovative, digital mindset to your work, enabling you to incorporate new tools, technology and practices to support the delivery of services through the Central Ambulance Communications Centre.
- Provide advice, guidance and issues management support regarding service delivery to staff, senior management and stakeholders.

**How do I qualify?**:
**Mandatory**:

- You have a Valid Ontario Class G driver's license
- You can possess a valid Criminal Record Check before starting in the role

**Leadership and Management Skills**:

- You have demonstrated leadership skills to motivate and develop a team of individuals to deliver results in a rotational and on-call 24/7 shift and highly stressful work environment.
- You can support the effective delivery of programs and services through supervision, planning, and coordinating the daily operations of assigned team.
- You have strong knowledge of human resources practices, policies and collective agreements including recruitment, training and development, labour relations, performance evaluation.
- You have demonstrated experience coaching and monitoring staff and providing guidance by communicating values, strategies, goals and objectives to create a culture of high performance, and accountability.
- You have the ability to manage with change and lead through difficult situations.
- You have demonstrated the** leadership behaviors, attributes and mindsets** to lead the OPS into the future.

**Technical Skills**:

- You possess knowledge of Ontario's emergency health services system including governance, administration and operations.
- You have knowledge of medical terminology and an awareness of emergency medical practices related to land/air ambulance services.
- You have experience with, or can learn, computer-aided dispatch equipment, radio/telephone systems, audio logging equipment in addition to knowledge of Ambulance Communications Officer (ACO) certificate training.
- You have knowledge of dispatch management practices and administrative skills to ensure staff scheduling meets operational demands.

**Communication and Stakeholder M



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