Family Shelter Client and Program Manager, Calgary

2 weeks ago

Calgary, Canada Canadian Centre for Men and Families Full time

**Family Shelter Client and Program Manager, Calgary Centre, Canadian Centre for Men and Families**

**SUMMARY OF THE ROLE**

The Canadian Centre for Men and Families is a mental health and social service charitable agency that works to fill critical gaps in men’s services to reduce male suicide, empower fathers undergoing separation and divorce, and help boys and men heal from trauma. We support, empower and advocate for men before, during and after a crisis, in a safe, open, inclusive and supportive environment.

Since 2014, the agency has opened and operated Centres in Toronto, Ottawa, London, Calgary and Vancouver. The agency, in 2021, opened Toronto’s first Family Shelter for Men and Children who have experienced family violence. CCMF Alberta is now opening a Family Shelter for Men and Children in Calgary, Alberta.

The Family Shelter Client and Program Manager will be responsible for client intake, case management and facility operations at the new Family Shelter for Men and Children, as well as the management of programs and services operated out of the space. It is a challenging role that demands patience, diplomacy, compassion and hard work, as well as attention to detail and an ability to multitask. The individual will work as a team leader to create and maintain a safe, respectful, welcoming and supportive space for men and families.

The Family Shelter Client and Program Manager will report to the CCMF Alberta Executive Director. CCMF Alberta is embedded within the Canadian Centre for Men and Families, a national Canada Revenue Agency accredited charitable organization with a national reporting structure.

**Application Deadline**: July 5, 2024

**Term**:Expected start in early August, 2024

**Status**: Full-time (40 hours/week)

**Remuneration**:$65,000

**Location**: working on-site, Central Calgary

**About the Canadian Centre for Men and Families**

The Canadian Centre for Men and Families is a unique mental health and social service facility serving as a hub of programs for boys, men, fathers and their families. Our Vision focuses on three critical areas:
1. Reduce suicide among men at high-risk through effective intervention programs.

2. Empower fathers undergoing separation or divorce through legal clinics and fathering groups that strengthen the father-child relationship, while working to promote positive social attitudes towards fatherhood.

3. Support men who are experiencing domestic abuse while working with other agencies to improve services.

**KEY OPERATIONAL AREAS OF FOCUS**

**Client Services**
- Responsible for client case management, including intake and assessment, program registration and referrals to third party resources.
- Identify crisis situations and assist in the completion of suicide risk assessments.
- Conduct critical incident management, including investigation, debriefing and reporting. Support and lead shelter staff in managing crises and high-risk situations.
- Assist with and/or resolve client/stakeholder/donor/funders complaints/issues.
- Liaise with the Program Administrator, Program leaders and National Intake to ensure clients are enrolled in appropriate programs.
- Build, steward and Maintain regular contact with outside agencies for referral to the Family Shelter
- Refer clients to appropriate outside agencies for additional support and services.

**Program Operations, Delivery and Evaluation**
- Recruit, train and supervise facility personnel, including placement students, volunteers, and staff.
- Responsible for liaising between clients, counselors and program facilitators.
- Supervise facility program operations and staff performance.
- Responsible for developing and implementing key performance indicators and evaluation systems to ensure that program service delivery goals are met.
- Responsible for completing government and funder reports.
- Responsible for working with and providing the CCMF Alberta Executive Director and Alberta Board of Directors with a monthly report and to attend Board meetings.
- Support the development and enhancement of new and existing programs.
- Responsible for all administrative tasks and budget management and monitoring related to the shelter.

**The Facility**
- Oversee the use of the facility, monitoring the overall physical and emotional safety of the space.
- Liaise with the contracted Property Manager to address maintenance or other issues related to the physical space.
- Responsible for overall day to day operations of the facility including data management.
- Ensure that files and shift records are properly maintained and signed off on regular review.
- Purchasing and managing inventory, supplies and other goods needed to run facility

**Agency Development**
- Assistance with outreach to other community agencies
- Assistance with fundraising and development, under guidance from leadership

**QUALIFICATIONS**
- Undergraduate degree in a relevant field or discipline (Social Work, Social Services, Psychotherapy,

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