Departmental Associate 1

2 weeks ago

Richmond, Canada City of Richmond BC Full time

**Departmental Associate 1**:
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.

**Overview**:
Reporting to the Manager of Bylaw Operations, the Departmental Associate 1 position is responsible for providing administrative support for the Community Bylaws department. Such duties include receiving and responding to inquires covering various bylaws, opening files for Bylaw Officers for follow-up, while providing excellent customer service.

**Examples of key responsibilities include, but are not limited to**:

- Receive and respond to internal and external complaints including but not limited to parking violations, unsightly premises, noise complaints and others.
- Create and maintain files in Tempest and ensure accurate and up-to-date records are kept.
- Coordinate with other departments and agencies to ensure efficient and effective resolution of complaints.
- Provide excellent customer service to internal and external patrons, including answering questions, providing information and
- Participate in team meetings and contribute to the development of processes and procedures to improve the efficiency and effectiveness of the Community Bylaws department

**Knowledge, Skills & Abilities**:

- Strong organizational and administrative skills, with the ability to manage multiple tasks and prioritize workload effectively
- Excellent communication skills, with the ability to communicate effectively and professionally with internal and external stakeholders
- Proficiency in using Tempest Software or similar database management systems is considered an asset;
- Attention to detail and accuracy in record-keeping and document preparation
- Strong customer service skills, with the ability to remain calm and professional in difficult or high-pressure situations
- Ability to work independently and as part of a team, with a positive attitude and a willingness to learn and adapt to changing circumstances.

**Qualifications and Experience**:

- Completion of grade 12 or equivalent, supplemented by coursework or experience in office administration and one (1) to two (2) years of related clerical or customer services experience.
- Experiences in a regulatory or enforcement field is considered an asset.

**Additional Information**:

- Employee Group:

- CUPE Local 718
- Position Status:

- Auxiliary
- Duration of Appointment:

- Salary Range:

- $28.89 - $33.97
- Hours of Work:

- 8:15am - 5:00pm, Monday-Friday
- Application Posted:

- 4/4/23
- External Closing Date:

- 4/12/23
- PCC#:

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