Assistant Director, Master of International Business

2 weeks ago

Kingston, Canada Queen's University Full time

Assistant Director, Master of International Business

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

Job Summary

The AD, Master of International Business (MIB) reports to the Director, Master of International Business & Full-Time MBA. The incumbent will assume the primary management and leadership responsibilities as well as ensure the successful day-to-day execution of the MIB program including the completion of complex administrative duties including but not limited to, program scheduling, large-scale event planning, planning and coordinating residential and online class sessions. This position will be based out of Kingston, Ontario.

**Job Description**:

**KEY RESPONSIBILITIES**:

- Formalize and implement program policies and procedures. Manage all operational aspects of the program and by leading a team to provide support to faculty and students in program delivery. This includes program management support, course material production, facilities management, human resource management, program budget management, administering major course projects, admissions management and special event management. Ensure quality delivery of special events and manage invitation of guest speakers.
- Manage and participated in a customer-focused team that leverages Program Managers from supporting programs who provide support to program faculty, students and internal Smith departments. Assist in hiring and supervising full-time and casual staff, assisting in the development and delivery of performance reviews, and responsibility for any other performance related issues.
- In the absence of the Director, assume primary leadership role for the program and this includes, but not limited to, handling disciplinary matters, providing guidance to students, delivering unfavourable decisions, etc.
- Administer operational functions or processes. This involves the planning and execution of the residential and online classes and other program activities. This also includes participating in short and long-term project planning and implementation while verifying accuracy of outcome, and ensuring that the results meet the departmental standards and needs. Administrative support to senior staff may also be required such as confidential correspondence preparation, scheduling, participation in meetings, and document preparation.
- Act as a liaison between faculty, students and the university community. Track the progress of, and work with, all students to ensure they successfully progress through the program.
- Coordinate and manage all elements of the program experience, this requires a high degree of attention to detail. Elements include working closely with program faculty to ensure that they are scheduled properly, their course material has been communicated clearly and assignment and exam dates have been established. Working closely with external departments within Smith School of Business, act as a liaison to share information to ensure that the overall operation and execution of classes runs effectively. Responsible for the creation, maintenance and accuracy of the program portal, working closely with staff and external departments that provide content to the portal.
- Actively supports a diverse and inclusive learning environment for all students, staff and faculty
- As a member of the senior management team, take an active role in strategic planning by assisting in developing a marketing campaign and materials (both print and web). Responsible for the delivery of all outbound marketing presentations. This may require occasional travel and coordination during the program's marketing season. Coordinate data collection for external surveys for the purpose of rankings and listings. Attend alumni events and represent the MIB program. Act as liaison between Smith School of Business, students, alumni and professional organizations.
- Primary contact for students who may experience academic or personal difficulties. Manage student expectations, primary contact for student executive council to resolve issues and ensure smooth delivery of program. Counsel student executive on sensitive issues pertaining to faculty, administration, or students. The general counselling of students on academic and non-academic issues.
- Professional interaction with all clients, staff and senior administrators, communicating issues in a professional manner, and being an effective and supportive member of the operational team. Ability to work outside the functional team to support all aspects of program delivery and administration when called upon. Supervision of casual s

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