General Manager

3 weeks ago

Ottawa, Canada Governor's Walk Retirement Residence Full time

**About Metta Lifestyles**

Metta Lifestyles is a rapidly growing Canadian company committed to operating first class retirement communities in Toronto and Ottawa. Our team share a passion for providing the best-in-class quality of care. The key differentiator for Metta Lifestyles is our expertise in heavier care services and an extensive memory care program. Metta communities offer a wide range of living and care options to ensure the needs of our residents are met with convenience, flexibility, and peace of mind. As a focused and dynamic team, we are open to new ideas and looking for energetic individuals to join our growth.

**The Opportunity**

**Responsibilities**
- Provides overall operational leadership to the residence including with regards to customer service, continuous improvements, food services, health & wellness, activities, health & safety management, facilities management and financial management.
- Participates in the development, execution and achievement of the long term strategic plan for the residence.
- Maintains Metta Lifestyles’ high standards of superior customer service while building and maintaining strong relationships with the local community, current and prospective residents, employees, and managers.
- Develops and implements marketing initiatives to attract prospects and referral sources to our communities by showcasing our features, functions and benefits in order to achieve occupancy goals.
- Promotes good communication and a healthy work environment to achieve a high level of employee satisfaction.
- Conducts annual performance reviews of the management team and addresses any performance issues.
- Leads and oversees the development of annual team objectives and goals.
- Promotes and maintains capital and operational budgets.
- Monitors financial performance of departments. In addition, monitor inventory and purchasing activities, and manage capital projects and expenditures.
- Ensures service expectations are met by understanding business issues and concerns, obtaining feedback from residents on service levels and quality of care in order to continuously exceed service expectations.
- Conducts prompt follow-ups on all visits and inquiries.
- Ensures model suites and/or show rooms are in proper order and always ready for tours.
- Makes recommendations to the CEO on how to maximize resident satisfaction, streamline processes, seek new revenue opportunities and other opportunities of value.
- Other assigned duties as required.

**Education & Qualifications**
- Degree or diploma in healthcare administration, long-term care and a proven track record in the retirement industry an asset.
- At least 3-5 years of management experience in the retirement or hospitality industries.
- Strong knowledge and understanding of the budget process, profit and loss statements, and control of expenses and costs.
- Previous clinical experience an asset.
- Strong leadership, communication and interpersonal skills, with a proven ability to lead by example
- Excellent computer skills, including a high level of proficiency with Microsoft Office.
- Ability to plan, organize, and prioritize work and time effectively to meet deadlines.
- Other duties as assigned
- **Join Us**_
- All applicants must be legally entitled to work in Canada. As a condition of employment, a Criminal Record Search which may include a vulnerable sector screen, will be required.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Work Location: In person

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