Customer Service Representative/cashier

5 months ago

St Albert, Canada Amaranth Foods Full time

Welcome to Amaranth where we're not just about providing stellar customer service - we're on a mission to craft an exceptional experience.

Imagine a community where local farmers and producers unite to bring wholesome, healthy food to our tables. As we expand in Alberta, Amaranth is thrilled to extend a warm welcome to new team members who share our fervor.

Joining the Amaranth community means embodying courtesy, friendliness, and efficiency. We don't just follow best practices; we set the standard. Every role contributes to maintaining a positive company image, ensuring that our customers and team members always leave with smiles. But it doesn't end there - our Team Members are versatile, ready to tackle any challenge inherent in the diverse range of responsibilities.

What sets a successful team member apart?

Picture someone who lives and breathes a holistic lifestyle, fuelled by a genuine passion.

Someone who puts others first, going above and beyond to elevate the customer experience. A team player committed to growth, flexibility, and openness. Imagine a problem solver with a keen business sense, contributing to Amaranth's core values and goals.

At Amaranth, we're not just building a team; we're fostering a community of like-minded individuals dedicated to making a difference. If you're ready to be part of something extraordinary, where passion meets purpose, Amaranth is the place for you. Let's grow together and create a legacy of exceptional service, one smiling customer at a time.

Job Title: Customer Service Clerk Department: Customer Service

Reports to: Store Manager

Working Conditions: Retail Store environment where work and events can be varied or

unpredictable; mainly standing/walking/lifting; offering service to the public.

Primary Position: The Customer Service Clerk is responsible for outstanding customer service

and monitoring tills, processing customers transactions; bagging and carrying out groceries;
maintaining store cleanliness; and providing friendly, attentive and efficient customer service.

Provide additional support with the store’s daily operations. Duties may also include receiving

and verifying shipments; stocking shelves, coolers and freezers; product merchandising.

Time Requirements:

- Part-Time hourly position
- Employee is entitled to a 30 minute unpaid meal break for all shifts longer than 5

consecutive hours.
- Must have a flexible working availability - willing to work days, evenings and weekends

and assist with shift coverage as needed.

Duties and Responsibilities:
Customer Service and Teamwork
- Proactively engage customers to ensure unparalleled customer service ensuring we do

everything we can to bring better health to our customers.
- Respond to customer questions and provide assistance or when necessary employ the

appropriate department representative to provide assistance.
- Assist customers with product inquiries, share product knowledge and take customers to

the location of product directly.
- Be knowledgeable about, and advise customers of current store promotions and

programs.
- Ensure daily department checklists are being followed and completed.

POS and Frontline Service
- Efficiently and accurately process customer transactions through the use of applicable

POS functions.
- Keep the till area clean, well-stocked and organized.
- Engage with customers and educate them on upcoming sales days, current promotions

and new products in store.
- Assist department employees on POS operations and provide ongoing support for POS

operations ensuring operating procedures are being followed accordingly.

Receiving/Stocking
- Physically receive and verify shipments.
- Received stock is delivered on floor in a timely manner, placed accordingly, rotated by

correct best before dates and rotated with down stock.
- Ensure price tags match product when stocking.
- Face product within 3 feet of product being stocked.
- Manage back-stock in a proactive and team oriented manner.

Credits
- Manage damaged or mis-shipped products in a timely manner by requesting and

following up on credits as necessary.
- Review Outstanding Credit report and follow up accordingly.

Special Orders
- Create Customer special orders for grocery items.
- Once a special order arrives in store, ensure the customer who placed the special order

is contacted initially and weekly thereafter until the 4th week where appropriate action is

taken if not picked up.
- Review invoices or check with the vendor directly if a special order is “no filled” and

advise the customer of delay.
- Maintain “on-hold” status of items in the database system.

Transfers
- Respond to Pick Requests from other locations in an accurate and timely manner,

maintaining an orderly transfer area.
- Process incoming transfers from other stores in an accurate and timely manner,

following-up on errors with the appropriate location immediately.

Leadership
- Strive to improve personal performance each and

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