Delivery Lead

6 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 187700

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**The Team**

We are the CRM, Sales & Branch Performance engineering team, part of Customer Servicing engineering in Scotia Digital, focused on providing solutions that assist front line staff across channels in deepening relationship with our customers, providing better service and offering better products to them, and help improve sales & productivity along the way.

The group is a mix of architects, technology leads, business systems analysts, designers, SMEs, developers and testers who innovate and transform, develop customer servicing technology roadmaps, ensure end-to-end project delivery, support day to day operations, write technical stories, develop and test code, manage stakeholders and related teams.

**The role**:
As a Delivery Lead, you will ensure the successful delivery of software solutions within Canadian Digital Banking. You will lead and support Agile scrum teams (Product, Engineering, Design, Analytics) and ensure the Agile methodology and principles are executed effectively. You will identify, escalate and remove release and team impediments. You will also manage the budget, schedule, risks, issues, reporting and governance of projects and production related activities.

**Is this role right for you?**
- Take the lead in delivering complex projects with stakeholders that span multiple cross-functional teams.
- Manage cost and effort estimation process, project schedule and budget.
- Track and manage project risks, issues, action items and key decisions.
- Mitigate risks and make sure the team is unblocked and can effectively complete their work.
- Provide stakeholder and executive communication, conflict resolution, negotiation and relationship building.
- Provide regular, standardized reporting for team performance: velocity, stories completed, project status.
- Communicate with other teams to track and manage dependencies between teams.
- Coordinate compliance and readiness procedures (Ex. Operational Readiness) with associated teams (Ex. Release Engineering, Security, etc.).
- Lead and support Agile scrum teams.
- Take the lead in resolving production problems and deployment of bug fixes.
- Assist in architecture and designs of solutions.
- Assist Senior Management with various tasks such as creation of roadmaps, resource and capacity planning, team coordination, etc.

**Do you have the skills that will enable you to succeed in this role?**

**Minimum Requirements**:

- Highly technical and curious.
- Excellent software development experience; preferably as software developer.
- Demonstrated strong knowledge of Agile methodology while delivering complex IT projects. Ideally has Certified Scrum master certification (CSM / PSM).
- 5+ years’ experience and good knowledge and understanding of software delivery practices, disciplines, tools, and methodologies.
- Must have good understanding of release management and change management processes.
- Must have strong verbal and written communication skills.
- The incumbent must be a creative, self-starting, results-oriented, and highly motivated.

**Preferred Requirements**:

- Ability to work in cross functional teams.
- Should work with mínimal supervision.
- Possess good problem-solving skills.

**What's in it for you?**
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
- We provide you with the tools and technology needed to create beautiful customer experiences
- You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
- We foster an environment of innovation and continuous learning.
- We offer a competitive total rewards package, that includes a base salary, performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges, personal development funding, maternity leave top-up, parental leave and much more.

Joining our team gives you access to great opportunities with a wide range of traditional and emerging technologies while delivering innovative solutions for our Digital and Branch Channels and Business Partners.

Work conditions: Hybrid/Remote

LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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