Integrations Specialist

2 months ago

Vancouver, Canada hearinglife_Canada Full time

**POSITION OVERVIEW**:
Reporting directly to the Director of Acquisitions & Integrations, the Integrations Specialist will work alongside, and collaborate with, the Manager, Acquisitions & Integrations in leading, coordinating and completing tasks focused on the integration life cycle. This will include and is not limited to instilling confidence in the process, providing training, and supporting the successful transition of systems and processes throughout the integration journey. This position requires interaction with a range of internal and external stakeholders while managing several moving project parts simultaneously.
To achieve this goal, the Integrations Specialist will divide their time between the following areas of responsibility:

- INTEGRATION MANAGEMENT
- INTEGRATION PLANNING & EXECUTION

**KEY RESPONSIBILITIES**:

- Collaborate with Key Stakeholders (internal & external) & Management Teams to create and assist in the execution of a plan that achieves the milestones, goals and objectives of integration.
- Meet with Acquisition groups and establish relationships, business understanding, timelines, project expectations, customized project plan, and support from the team to ensure a successful integration for all parties involved.
- Be a point of contact providing hands on hyper-care with acquired employees during the integration process with a focus on clinic staff.
- Develop a trusting relationship and provide communication in a positive and professional manner.
- Work with the Acquisitions & Integration team and the acquired clinics to determine what resources and tools are required.
- Define, schedule and estimate the project duration and deadlines, assign tasks and responsibilities in Asana or other tools as required
- Ensure key milestones are identified, communicated, monitored, and achieved through out the integrations/project lifecycle. Pro-actively raise issues related to execution of tasks and work with team to remedy issues.
- Lead Projects & Lead/Participate in a project kick off session to provide a full overview of the project and expectations.
- Lead and collaborate with cross-departmental teams.
- Communicate progress to key stakeholders & management team.
- Mobilize key members of project support teams in order to align on processes, roles and responsibilities, deliverables, milestones, and key dates to successfully complete project.
- Complete integration project tasks as required.
- Assist the Manager, Acquisitions & Integrations in the coordination and facilitation of training for new and existing staff, delivering key information surrounding new policies, procedures, systems, and operations to ensure the successful transition of key items
- Implement continuous improvements by documenting lessons learned from projects and incorporating lessons into future project plans.

**POSITION REQUIREMENTS**:
Previous Experience:

- Hearing health care experience and strong knowledge of the industry

**Required Skills**:

- 5 + years in high functioning office administration collaboration role
- Highly organized, analytical and detail oriented mindset
- Strong management, leadership, and communication skills (written and verbal)
- Ability to build strong relationships with internal and external stakeholders
- A team player, committed to the success of your colleagues, staff, and other members of the organization
- Knowledge of Asana an asset
- Knowledge of Blueprint
- Strong on Microsoft Excel, Word & Other office suite products
- Knowledge of HearingLife systems, policies & procedures
- Able to accommodate work in varying Canadian time zones
- Travel will be required periodically based on business requirements as determined by your manager

Key Competencies: Initiative, Personal Organization, Results Driven, Discipline & Urgency

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