Technical Specialist

2 months ago

Mississauga, Canada The Co-operators Full time

**Position Overview**:
**Company**:CGL

**Number of Positions**: 1

**Language**: This role operates in English.

**Work Model**:Hybrid

**Alternate Title**: n/a

**Additional Information**:
This is a 12 month temporary/contract position.
The work location for this role is flexible to Mississauga, Burlington, Guelph.

**The Opportunity**:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

**How you will create impact**:

- Research and design technology solutions according to requirements and formulate proposals that provide alternatives and recommendations to address client needs, consulting with peers to create optimal design topologies and configurations.
- Coordinate with other teams and/or external partners and service providers to ensure successful implementation of system software and/or hardware solutions, investigating issues/conflicts in test and in production and integrating changes as applicable across the group of companies.
- Coordinate and manage complex technical incident and problem resolution within various production and test environments by conducting research, investigation, and diagnosing and recommending solutions.
- Develop and establish operational processes and procedures to monitor and control various production and test environments.
- Provide technical leadership and consultation to internal customers and external partners on complex projects as the key representative of a given technology domain.
- Identify emerging technological trends and provide recommendations for technical strategy and direction to management.
- Provide training and mentoring to peers and clients as required, ensuring team members are aware of existing or new processes.
- Participate in change management processes to ensure clients are notified of system changes and that IT change procedures are followed for approving and implementing changes.

**How you will succeed**:

- You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
- You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
- You have strong communication skills to clearly convey messages and explore diverse points of view.
- You build trusting relationships and provide guidance to support the development of colleagues.

**To join our team**:

- 5+ years of work experience in a technical environment, working with a network team. Familiar with operational processes, such as change and incident management.
- Has working knowledge and experience ideally with both Cisco and Palo Alto technologies as well as virtual environments. Specifically, Cisco Firepower, Cisco ISE, Palo Alto NGFW. Microsoft Azure and Amazon Web Services.
- Competent knowledge of firewall rules/policies, device profiling, advanced routing in both virtual and physical environments.

**What you need to know**:
**What's in it for you?**:

- Training and development opportunities to grow your career.
- Flexible work options to support personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Volunteer opportunities to give back to your community.

LI-AG1

**Interested in applying?**:
Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply. If you require an accommodation during the recruitment process, please contact the hiring manager.

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