Manager, Service Delivery

5 months ago

Victoria, Canada Canadian Air Transport Security Authority Full time

The Canadian Air Transport Security Authority (CATSA) has 1 (one) exciting indeterminate opportunity within the Operations branch at the Victoria International Airport (YYJ).

This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and contribute to CATSA’s unique culture as it strives to excel in air transport security.

**Why is CATSA a great fit for you?**

CATSA is world leader in aviation security and screening with a mandate to protect the public. A Crown corporation, it features a mix of public service and private sector diverse backgrounds in which is reflective of the varied background of its employees. CATSA encourages innovation and creativity and offers a healthy and diverse workplace where employees work in an environment where they can be their true selves and feel energized and proud.

If you are a motivated professional seeking a position within a multifunctional and collaborative environment and you are looking for the next great adventure, CATSA is the place for you

**Summary of responsibilities**:
The **Manager, Service Delivery** is responsible for managing the daily provision of security screening operations by Service Contractors (SCs) in accordance with all applicable aviation transport security regulations and in close collaboration with all key stakeholder representatives at the assigned airport(s) within a defined region. The Manager, Service Delivery performs all other duties and responsibilities related to the position as required.

**What you need to succeed**
**To qualify for the position, you must have**:

- Graduation from a recognized college or university with a specialization in administration, logistics, social science or another specialty relevant to the duties of the position.
- A minimum of six (6) years of operational experience including liaising, developing collaborative working relations and establishing communication links with various external stakeholders within the industry.
- A minimum of four (4) years of experience conducting inspections or monitoring in a highly regulated environment where compliance to operating standards and procedures is critical.
- A minimum of three (3) years of experience writing reports and giving recommendations to management.

**This position is best suited to individuals with the following skills and abilities**:

- Effective communication skills (both orally and in writing) in conveying operating standards and procedures.
- Ability to impact and influence others.
- Ability to work effectively under time constraints and stress.
- Skilled in developing creative and effective learning solutions.
- Ability to work successfully in a team environment.
- Strong analytical skills.
- Sound judgment.

**Valuable skills include**:

- Exposure to unionized work environments.
- Knowledge of the aviation industry and the related regulatory and security issues.
- Knowledge of CATSA's mandate and priorities, as well as an awareness of relevant legislation impacting CATSA.
- Familiarity with performance monitoring tools and software.

**Specific work requirements**:

- Ability to work overtime as required;
- Ability to travel as required
- Language Profile: English Essential
- Ability to obtain and maintain a Secret security clearance; and
- Be a Canadian citizen or permanent resident.

**How to apply**:
**Additional information**:
CATSA is dedicated to an inclusive selection process and work environment. If you require an accommodation, please advise the Human Resources representative when you are invited to meet with us regarding this employment opportunity.

HP

**Inclusion & Diversity**
- Taleo ID:
**2108**
- Language Requirements:
**English Essential**
- Job category:
**Operations**
- Hiring Pay Range:
**$85,264 - $106,580**
- Staffing Method:
**Indeterminate Vacancy**
- # of openings:
**1**
- Position reports to:
**Victoria**
- Posting Date:
**20/03/24**
- Working Location:
**Victoria**
- Application Deadline:
**16/04/24**
- Working Location Category:
**On-Site

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