Integration Support Administrator

2 months ago


Montréal, Canada Q1 Technologies Full time

"Skills Required:

- Ability to support users in a professional manner
- Strong Microsoft Office 365 (Excel, Outlook, Word, OneDrive, Teams, etc.)
- Strong understanding of the Windows 10 environment
- Ability to troubleshoot Windows 10 issues both software and hardware related
- Understanding of macOS operating system
- Jira and Kanban board experience (Agile)
- Able to multitask and adapt in a fast-paced environment
- Must be organized, innovative and able to self-motivate
- Works well under pressure and meets tight deadlines with attention to detail
- Strategic and creative mindset

Good to have skills:

- Interfacing and engaging with engineering teams and peers to create solutions using existing technology
- Technical planning and execution of technology deployments for ongoing projects as part of a team
- Dissemination of knowledge, procedures and documentation for products and projects
- Analyze project data with Microsoft Excel and other internal tools
- Troubleshoot Windows 10 issues including a strong understanding of the operating system
- Documenting processes and knowledge articles for other support teams
- Ability to create step by step instructions aimed at end users

Roles & Responsibilities:

- To assist with projects involving user experience and desktop integration within the environment including documenting and remediating/escalating any issues encountered
- Work both solo and with colleagues/groups"

**Salary**: $120,000.00-$125,000.00 per year

**Benefits**:

- Dental care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Montreal, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- system administration: 7 years (preferred)
- Integration Support: 5 years (preferred)
- Microsoft 365: 3 years (preferred)
- Kanban Board: 4 years (preferred)
- macos operating: 2 years (preferred)
- Jira: 4 years (preferred)



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