Director of Community Managers

3 days ago

Edmonton, Canada Associa Full time

**Major Responsibilities**

This role reports directly to the President and provides oversight to staff in our Condominium Division. This position will also work with our Broker and teams to provide our current and future clients excellent service and instilling in our staff customer focus and customer deadlines.

You will be responsible for building and leading a strong relationship with our clients throughout our Alberta portfolio, by yourself and through the actions of those reporting to you. This engagement will include regular phone calls, meetings and attending board meetings. You will monitor, track and hold your team accountable to standards that ensure client retention of 95% or higher on an annual basis.

Some evening meetings with clients are required. A professional demeanor with excellent diplomacy skills will be required when dealing with our clients at all times. You need to be able to embrace technology with the belief that it can help us provide better and more efficient service to our clients.

**Duties include**:

- Manage people, develop and enforce the procedures, communicate the procedures, ensure procedures are being followed
- Develop people and build bench strength for the company
- Build relationship with our existing clients
- Manage a small portfolio of properties within the portfolio assigned including overseeing all aspects of facility operations, liaising with owners/tenants/clients, ensuring contractor standards are met, and identifying any improvements that may be required
- Provide bottom-line accountability for contracts’ operational results including Key Performance Indicator components
- Implement contract budgets and control expenditures per budget figures
- Manage and supervise a team of Magnum York site employees
- Develop and maintain positive relationships with directors, owners, clients, tenants, contractors, and suppliers
- Provide advice and guidance to directors and owners on pertinent legislation and statutory requirements
- Promote Magnum York systems and processes while providing leadership to the branch team

**Requirements**:

- Manage people, develop and enforce the procedures, communicate the procedures, ensure procedures are being followed
- Develop people and build bench strength for the company
- Build relationship with our existing clients
- Manage a small portfolio of properties within the portfolio assigned including overseeing all aspects of facility operations, liaising with owners/tenants/clients, ensuring contractor standards are met, and identifying any improvements that may be required
- Provide bottom-line accountability for contracts’ operational results including Key Performance Indicator components
- Implement contract budgets and control expenditures per budget figures
- Manage and supervise a team of Magnum York site employees
- Develop and maintain positive relationships with directors, owners, clients, tenants, contractors, and suppliers
- Provide advice and guidance to directors and owners on pertinent legislation and statutory requirements
- Promote Magnum York systems and processes while providing leadership to the branch team

**Requirements**:

- Experience leading, organizing and growing a team
- Delegating tasks and monitoring to ensure that the tasks are completed
- Extremely organized in procedures and monthly tasks
- Some formal management training
- Professional demeanor
- Very strong English both written and verbal
- Has a solid grasp of accounting but doesn’t need an accounting background
- Advanced computer skills
- Ability to work effectively in a very demanding and fast paced environment
- Extensive knowledge of budgeting, administrative and accounting processes
- Demonstrated organizational, time management and leadership skills
- Strong knowledge of CPA and regulations, familiarity with condominium bylaws
- Strong written and verbal communication skills
- Excellent customer care and client management skills

**Experience & Qualifications**
- Condominium Associate license required
- Real Estate Associate Broker license preferred
- Willing to complete Condominium Associate Broker’s license through RECA
- **Must have 10 years property management experience in condominium management.**:

- 5+ years of people management experience
- Previous experience managing maintenance, mechanical projects and subcontracted services preferred
- Valid Driver’s License and clean Driver’s Abstract

**Benefits**
- Health benefits (prescription and dental)
- Mileage
- Company cell phone
- Annual salary review

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