Director, Ecrm Planning

6 hours ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you’ll be doing

The Director of ECRM Planning & Governance will be a key leader in developing the overall strategy and ongoing roadmap for the Canadian banking ECRM Salesforce ecosystem that enables us to deliver on our vision, mandate and goals in support of our Canadian Banking Strategy and that supports our key KPIs. Relationships with your stakeholders and delivery partners are paramount to success as this individual will play an important role in interacting and further cultivating relationships with key partners.
- At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._

How you’ll succeed- Strategic Design & Planning - Develop and maintain a comprehensive multi-year strategy and roadmap (current + 18 months) for the ECRM Salesforce ecosystem that enables us to deliver on our vision, mandate and goals in support of Canadian Banking Strategic objectives across all lines of business, user groups and channels.. The strategy will include multiple components including competitive and internal analysis, new emerging industry trends, new and evolving Salesforce capabilities, client needs and regulatory changes, as well as prioritization of investments and establishment of KPIs. providing.. Innovation, Client Focus - Stay up to date on latest innovations and challenge the status quo while bringing a client focus on clients and users- Salesforce - You have intimate knowledge of Salesforce product suite and the capabilities that exist. You have experience either using the platform as a user or in a support role.- Team Player and Leadership - Act both collaboratively and autonomously. You will contribute to the creation of the Salesforce strategy, methodology and operating model and will support the ECRM Enablement leadership team with annual planning by providing insights, recommendations and strategic direction based on Salesforce capabilities and CIBC’s business needs.- Business Acumen and Relationship Building - Forge strong relationships with CIBC’s various teams, by working with the business and internal partners, owning the planning and communication of new and enhanced capabilities, with a strong understanding of the user needs and experiences across channels.- Communication - You are a story-teller, with the ability to delve into ambiguous business problems and/or desired outcomes to provide recommendations on future or expanded roadmap capabilities. You can package key messages for senior executives. You have a proven ability to partner, build confidence and influence multiple stakeholders at all levels across the organization. You’re a self-starter, with the ability to deal with ambiguity and develop processes and governance from the ground up.

Who you are- You demonstrate experience. 4+ years related strategy and/or Salesforce experience. Expert level of understanding of strategy and planning methodologies and practices- You have well developed leadership capabilities. You are passionate about people, find meaning in relationships and can build trust through respect and authenticity. Ability to build strong relationships with stakeholders and articulate their needs-
- You are confident in your insights. Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment. Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively. Strong business acumen and ability to pick up complex technical concepts easily- You put our clients and partners first. You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do.- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.- Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an empl

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