Csr (Customer Service Representative)

6 months ago


Concord, Canada Heat Sealing Full time

As the CSR (Customer Service Representative), your primary responsibility will be to provide professional, quality customer service. You will manage all customer needs and ensure they are dealt with in an accurate and timely manner and achieve customer satisfaction. You will establish and enhance a highly successful and efficient sales, logistics and service environment and work seamlessly with other departments. Some of your specific duties are listed below:
**JOB DESCRIPTION/RESPONSIBILITIES**:

- Receive, process, and confirm all customer orders daily in a timely and accurate manner.
- Weekly review of outstanding customer orders to ensure nothing ages for more than one week.

Post into Modular and ARIBA (if required) and ensure customer PO’s are validated.
- Ensure customer orders reflect correct pricing and work with purchasing regarding any supply issues.
- Assist warehouse and shipping to co-ordinate and secure all customer deliveries.
- Work with purchasing to ensure adequate supply of inventory and parts.
- Respond to and address any customer complaints/requirements within 24 hours.
- Retrieve and validate any customer returns, exchanges, credits that need to be issued.
- Manage incoming calls and always maintain a professional manner when dealing with clients.
- Data input of new customer sell prices into system in a timely and accurate manner.
- Assist with collections.
- Provide letters of guarantee and CFIA and other quality/technical information and documents to customers as requested within 24 hours.
- Receive goods in system and reconcile BOL to vendor invoices. Assist with any vendor invoice discrepancies.
- Print off vendor invoices that are received and process into Modular within 24 hours of receipt.
- Assist with vendor issues.
- Post daily cash receipts and process deposits.
- Ensure office supplies are maintained and place orders to replenish as required.
- Other duties may be assigned based at times if required.

**Salary**: $15.50-$25.06 per hour

**Benefits**:

- Casual dress
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Concord, ON L4K 4N6: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- CSR: 3 years (preferred)
- Office: 3 years (preferred)

Work Location: In person



  • Concord, Canada Dufferin Concrete - A CRH Company Full time

    Recognized as one of Greater Toronto's Top 100 Employers, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings in Southern Ontario. Our network of 28 plants and over 400 ready-mix trucks provide a variety of standard and custom concrete mixes to...


  • Concord, Canada Seenergy Foods Limited Full time

    Growing Food Company in Concord is looking for a highly motivated and energetic **Customer Service Representative **whose main objective will be to ensure the highest level of customer satisfaction is preserved. **Duties and Responsibilities**: - Provides accurate information to customers including delivery dates and order summaries - Ability to follow up...


  • Concord, Canada Skilled Jobs Full time

    Job Summary The Marble and Granite products Company is seeking a motivated and customer-oriented individual to join our team as a CSR or Showroom Customer/Client Representative. In this role, you will be responsible for providing exceptional customer service and support to clients visiting our showroom. Whether they are homeowners, contractors, or...


  • Concord, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 495556 Work Type: Contract It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at change as an opportunity...


  • Concord, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 497749 Work Type: Contract **It is a great time to join Dufferin Concrete, A CRH Company!** **CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you look...


  • Concord, Canada CRH Canada Full time

    **Job ID**: 497749 **Work Type**: Contract It is a great time to join Dufferin Concrete, A CRH Company! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at...


  • Concord, Canada Empower Home Comfort Full time

    **Empower Home Comfort is experiencing immense growth and looking for a Customer Service Representative/CSR to join our team! We are the fastest growing HVAC company in the GTA. Due to rapid growth, we are looking to hire immediately and have great advancement opportunities available.** Empower Home Comfort has great wages and benefits, however more...


  • Concord, Canada Dellcom Aerospace Full time

    **Dellcom Aerospace** sets the standard in advanced manufacturing for innovative, on demand solutions. We provide our customers with quality, rapid response and peace-of-mind, every time. Are you interested in joining a progressive and growing Company? Join us as a **Customer Service Representative** We are looking for you! Our **Customer Service...


  • Concord, Canada Pest Control Plus Full time

    Overview: Join our team as a Customer Service Representative where you will play a crucial role in providing exceptional service to our valued customers. We are seeking individuals who are passionate about customer satisfaction and excel in communication. **Responsibilities**: - Assist customers with product information, order placement, order tracking,...


  • Concord, Canada HIGHLIGHT MOTOR GROUP Full time

    **Highlight Motor Group** is one of the largest and fastest growing transportation companies in the GTA. As a result of our driven marketing approach and second-to-none work ethic, we are experiencing tremendous growth. To keep up with our growth, we will be seeking experienced, professional, energetic, goal-oriented individuals to complement our...


  • Concord, Canada Kohl & Frisch Limited Full time

    Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned, and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl &...


  • Concord, Canada Mr. Service HVAC Full time

    Job Description: At Mr. Service, we have a great opportunity for our next potential of Customer Service Representative. We are looking for an optimistic results-driven individual with a high-integrity to join our new company. As a new trusted Canadian owned and operated company, there will also be potential for advancement within the company. What we...


  • Concord, Canada Waste Connections of Canada Full time

    Was Connections of Canada is a leading non-hazardous solid waste management in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who can make a difference in his/her team and community. **This is an onsite position - 100% in-person** We have an immediate opening for a full-time **Data Entry/CSR** at our...


  • Concord, Canada Kohl & Frisch Limited Full time

    Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned, and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl &...


  • Concord, Canada Mr. Service HVAC Full time

    At Mr. Service HVAC, we have a great opportunity for our Lead Generation Marketing Manager. We are looking for an optimistic results-driven individual with a high-integrity to join our team. As a new trusted Canadian owned and operated company, there will also be potential for advancement within our company. What we Value: Integrity, Accountability,...


  • Concord, Canada Cedar Springs Full time

    **Customer Service and A/R** Strong worker and good communicator needed for our Customer Service and Accounts Receivable department. If you are - well organized - detailed - very accurate - a diligent worker and have strong Microsoft office skills, then please forward your resume. Past experience is a plus but great work ethic along with a willingness to...


  • Concord, Canada FE Ingredients Inc. Full time

    **About FE Ingredients** Founded in 1984, FE Ingredients has grown to become a leader in the bakery ingredient distribution space, specializing in providing top-tier quality, pricing, and service. Our journey has been fueled by a steadfast commitment to excellence and a deep understanding of the needs of the bakery ingredient industry. Today, we stand as a...

  • Print Estimator/csr

    6 months ago


    Concord, Canada Continental Press Full time

    **CSR Print Estimator position**: Continental Press located in Vaughan, ON. offers offset printing, digital printing and wide format printing.The in-house operations include prepress, platemaking, cutting, folding, stitching, and perfect binding. etc. **Qualifications**: Minimum 5 years of experience on sheet fed printing Excellent customer service skills...


  • Concord, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across Vaughn. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level Customer...


  • Concord, Canada Rentokil North America Full time

    Overview: **Customer Service Representative** Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! **Who are we?** *** Rentokil Canada Corporation is proud to be a member of the Rentokil family of...