Summer Student, Operations Support Technical, Ontera

2 weeks ago

Temiskaming Shores, Canada Bell Canada Full time

As the largest high-tech team in Canada, Network and Technology Services builds cutting edge fibre and 5G networks that drive how Canadians connect with each other and the world Our team is at the forefront of developing Bell’s leading products and services: Fibe TV and Internet, Wireless, Smart Home, cloud, security and IoT. We enable the delivery of the best content from Crave, TSN/RDS, iHeart Radio and dozens of other leading media properties to our customers any time, on any device.

**WHO WE ARE?**:
Ontera is a wholly owned subsidiary of Northern Telephone that specializes in the installation of Ontera services, including Home Phone, Internet and wireless Internet. Ontera operates in the residential and business sectors throughout Northeastern Ontario. With more than 50 employees, Ontera has maintained regional presence since its foundation in 1901 and continues to distinguish itself from the competition through highly skilled labour and an unwavering commitment to providing the best possible customer experience.

**WHY CHOOSE ONTERA?**:
When you choose ONTERA, you are selecting a company that focuses on job creation, professional development and career advancement. To ensure that we continue to grow and evolve, we are committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities to help our employees succeed and grow. Choose ONTERA if you want to make your career aspirations a reality.

**POSITION OVERVIEW**:
The Field Services Team is tasked with the responsibility of providing installation, maintenance, and repair services for business and residential customers. As a Summer Student Technician at ONTERA, you will play a key role in ensuring reliable delivery of telecommunications services to our business and residential customers. You will install, maintain, and repair wireless Internet and high-speed internet, home phone, and business communications services. Put your excellent customer service skills into action as you provide direct support and guidance and respond to customer inquiries related to our world-class products and services.

**WHO’S ELIGIBLE?**:
Students who will be attending an accredited post-secondary institution on a full-time basis in September 2023

**WHAT’S IN IT FOR YOU?**:

- Access to Employee Education Assistance Program
- Company provided Smartphone
- Flexible student schedule to help you achieve your educational goals
- Professional support from industry leaders so you can acquire the critical skills needed to realize your career aspirations
- An opportunity to build your professional network with Canada’s largest communications company

**WHAT ARE YOUR RESPONSIBLITIES?**:

- ** Be a Good Listener**: Identify customer needs by asking the right questions and acting on their feedback in order to deliver the best possible customer experience
- ** Be Team Oriented** : Work collaboratively with management and colleagues to accomplish company goals
- ** Be a Defensive Driver** : Confidently operate a company vehicle safely and effectively
- ** Be Organized** : Organize your workload using company provided IT resources (i.e. Smartphone and Laptop)
- ** Be Analytical** : Demonstrate the ability to solve complex problems and make sensible decisions with a strong customer focus
- ** Be Professional** : Knowledgeable about Bell products, services and systems so you can deliver fast, effective, and quality technical solutions
- ** Be Responsible** : Protect company resources against loss, damage, and theft

**WHAT WILL YOU LEARN?**:

- How to install, repair, and maintain home phone, internet and wireless Internet services
- How to work safely at heights
- How to work safely outdoors, in all weather conditions
- How to lift heavy objects safely
- Defensive driving techniques

**DO YOU MEET THE REQUIREMENTS?**:

- Must be available to work up to 40 hours per week plus overtime during summer months
- Valid Ontario Drivers License (G2 or greater)
- Safe Driving record with no suspensions of any kind on your driving abstract
- Climb ladders without fear of heights
- Work indoors as well as outdoors in all types of weather conditions
- Ability to lift up to 70lbs
- Ability to distinguish colours
- English proficiency, both verbal and written

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Union
**Job Status**: Summer Student
**Job Location**: Canada : Ontario : Temiskaming Shores
**Flexible work profile**: Full-time in office (meaning that you will be required to perform your work on-site)
**Application Deadline**: 03/28/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created: Canada, ON, Temiskaming Shores

**Bell, one of **Canada's

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