International Customer Solutions Coordinator

2 months ago

FlorencevilleBristol, Canada McCain Foods (Canada) Full time

**Position Title**:International Customer Solutions Coordinator

**Position Type**: Regular - Full-Time

**Position Location**: Florenceville Main

**Grade**: Grade 03

**Requisition ID**: 20331

**Position Summary**:
The ICSC supports their assigned Int’l Customer Solutions Specialist (ICSS) by coordinating, executing and dispatching the documentation. They will be trained to support the ICSS in all aspects of the order process for day-to-day order processing, tracking, customer enquiries, export documentation, logistics issues resolution and support of the credit and deductions process. They are responsible for the timeliness and accuracy of their documents.
The ICSC are responsible for looking for ways to improve the processes used by the International Customer Solutions team with regards to documentation.

**Job Responsibilites**:

- Management of export & import documentation and assist Int’l Customer Solutions Specialist (ICSS) throughout the order to delivery cycle
- Exhibit integrity and professionalism in working with their customers, co-workers, and other departments. The growth and development opportunity for this

individual is great, as the responsibilities are very broad.
- Overall responsibility for the timeliness, accuracy and appropriate escalation of issues with the export & import documentation.
- Preparing international shipping documents such as bills of lading, packing lists, insurance certificates, health documents and invoices
- Ensure that export and import documentation is managed correctly, including filing forms with federal agencies, safety food agencies etc.
- Keeping track of documents to ensure that they arrive on time at their destination
- Coordinating with other departments within the company to ensure that import/export documentation is completed properly.
- Support the ICSS to process orders and coordinating logistics, predominantly in the ICSS’s absence.
- Support the ICSS in all aspects of customer profile, can including Master Data criteria and current customer conditions.
- Respond to customer enquiries timely. Develop and maintain strong relationships with customers to improve the overall experience with McCain
- Constant communication with regional sales leads to inform of, and ensure compliance to McCain policies and procedures in the areas of export & import

documentation
- Order tracking - utilize carrier/freight forwarder websites, and/or SAP and Power BI for order tracing and tracking purposes to provide customers current

information about the current status of their order
- Support assigned Specialist in all aspects of Supply Chain activities that are involved in the Order to Delivery process, including inventory allocation,

logistics planning and warehouse/loading instructions
- Facilitate/liaison with customer and other McCain departments to address order claims related to over/short/damage, goodwill and credit hold/new

customer account situations
- Provide reporting and required backup for monthly and year end audit processes (internal and external)

**Requirements**:
**Academic**:

- Bachelor’s Degree and/or Equivalent combination of qualifications and experience.

**Professional/Technical Accreditations**:

- Must have:

- 2-3 years’ experience in a service-oriented role specifically logistics, exporting, and/or importing
- Proven analytical and problem-solving skills are required, as well as excellent attention to accuracy and detail

**o Nice to have**:

- Experience with SAP Order To Cash systems
- Experience with Microsoft Power BI
- French/Spanish language skills would be considered an asset
- McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger._
- McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs._
- Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the _Global Employee Privacy Policy_

**Job Family**:Customer Service
**Division**:Global Supply Chain
**Department**:Customer Solutions International
**Location(s)**: CA - Canada : New Brunswick : Florenceville-Bristol

**Company**:McCain Foods (Canada)

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