National Disability Support

3 weeks ago


Montréal, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

** One Year Contract **

**What will you do?**
- Setup of new claims on our Disability systems
- Perform various other administrative tasks such as plan member information updates, mailing of Life and Disability cheques and other letters, outreach to Plan Sponsors via phone and written correspondence to follow up for missing forms, etc.
- Ensure a thorough review of the documents handled in order to produce a high quality work within the expected handling time
- Manage incoming volumes and engage in team effort to maintain service standards on a daily basis in order to meet client expectations
- Look for Continuous Improvement Ideas using process excellence methodology to improve performance, quality and productivity
- Ensure compliance with internal policies and procedures, external regulations and information security standards
- Establish internal business relationships to facilitate execution of work and provide a seamless customer experience.

**What do you need to succeed?**
- Accuracy, precision and high attention to detail
- Be agile and able to adapt quickly to a fast-paced, high volume production environment
- Strong sense of ownership and accountability
- Model great work ethic with a positive can-do attitude
- Demonstrate decisiveness even in the face of ambiguity
- Work well within a team and independently
- Collaboration and knowledge sharing to ensure the success of the team and seize opportunities for growth
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

**Notes**:

- Occasional over time is required during periods with high incoming volumes in order to meet client expectations

**What’s in it for you?**
- We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada
- Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
- A collaborative and interactive team environment
- Charitable giving through our You Give, We Give program lets you give back to your community - and in many cases, we’ll match your contributions.
- Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.

**#LI-Hybrid**

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
40,500/40 500 - 50,600/50 600

**Job Category**:
Claims - Life & Disability

**Posting End Date**:
15/03/2024



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