Customer Contact Centre Representative
2 weeks ago
You will have pride in being the first point of contact for patients and referrers of CVS and CRS. Your professional, helpful and caring approach will support our commitment to an excellent patient experience. You will be a highly driven, motivated customer service professional who will be able to work independently but always within a larger team. Your flexibility and willingness to help out and to do what is required to be done will contribute to your success in this role.
**Key Responsibilities**:
- Answering all incoming phone calls from patients and referrers.
- Book patient testing and consultation appointments.
- Manage incoming call queues, minimising patient on-hold time and call abandonment.
**You will possess**:
- Excellent telephone skills with a professional, caring, friendly and helpful approach.
- An excellent ability and willingness to multi-task and work in a fast-paced, demanding environment.
- Pride in the quality and accuracy of your work with a very high attention to detail.
- A commitment to providing excellent customer service.
- A strong work ethic, integrity, commitment and enthusiasm to contribute to a small team as well as to the business.
- A high level of initiative and willingness to take ownership of your training and development
- Quick and accurate keyboard skills.
- Excellent time management skills.
- A professional standard of personal presentation.
- Reliable and loyal personality.
**Job Types**: Full-time, Part-time, Permanent
**Salary**: $23.00 per hour
**Benefits**:
- Casual dress
- Commuter benefits
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Flextime
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- MONTRÉAL, QC: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in MONTRÉAL, QC
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