Switchboard Operator

1 day ago


Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

The Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated Switchboard Operator to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you.

**First impressions are everything As a Switchboard Operator at Hilton Toronto/Markham Conference Centre and Spa, your charisma and professionalism will create a sense of welcome, turning moments into memories for all our guests**

***:
The Switchboard Operator will answer and connect guest telephone calls both externally and internally. They will monitor the radio and place requests via the radio. All Operators must aim to provide the ultimate in service and courtesy to guests of Hilton Suites via telephone. This will be done through analyzing and interpreting the needs of guests and offer the appropriate options, solutions and resolutions as required.

**DUTIES & RESPONSIBILITIES**:

- Answer and connect all internal and external telephone calls
- Provide information to callers regarding our hotel
- Assist guests with issues to ensure they are resolved via the proper department
- Consistently providing exceptional customer service by exceeding guests expectations
- Provide general information to guests (i.e. directions, restaurant hours etc)
- Take care of all guests needs (i.e. arrange transportation, wake up calls etc)
- Take ownership of all guests complaints and rectify the complaint quickly and efficiently
- Communicate information regarding Guests needs and to other Team Members and Departments

**Job Requirements**:

- Graduate of a post-secondary hospitality program is considered an asset
- Excellent guest service skills and clear communication
- Possesses a passion for customer service and the ability to exceed customer expectations
- A team player
- Exceptional conflict resolution skills
- Able to effectively communicate both verbally and in writing
- Computer literate
- Proven ability to be organized, multi-task and prioritize
- Good command of English
- Flexible shift availability

**Job Types**: Full-time, Permanent

**Salary**: From $17.06 per hour

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- Organization Operations & Administrative Occupations: 1 year (preferred)



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