Guest Experience Member

1 week ago


Vancouver, Canada Jaybird Studio Full time

WE ARE ALWAYS LOOKING FOR ENTHUSIASTIC, KNOWLEDGEABLE, AND SELF AWARE PEOPLE WITH A PASSION FOR FITNESS AND MODERN MINDFULNESS TO JOIN OUR JAYBIRD TEAM. JAYBIRD IS ABOUT EXPERIENCING THE PRESENT MOMENT. WE ARE A CONTEMPORARY MOVEMENT STUDIO THAT BELIEVES IN SHEDDING THE LAYERS THAT HOLD US BACK, FORGETTING OUTSIDE PERCEPTIONS, AND LETTING GO OF EXPECTATIONS. JAYBIRD OFFERS 4 UNIQUE CLASSES: 2 INSPIRED BY PILATES AND 2 INSPIRED BY YOGA. THESE CLASSES ARE A NON-TRADITIONAL WORKOUT DONE BY CANDLELIGHT IN A HEATED INFRARED ROOM AND FUELLED BY GOOD, LOUD MUSIC — A PLACE WHERE YOU CAN GET OUT OF YOUR HEAD AND INTO YOUR BODY.

**REPORTS TO**:STUDIO MANAGER / ASSISTANT STUDIO MANAGER

**EMPLOYMENT STATUS**:PART TIME, 12+ HOURS PER WEEK

Key Responsibilities
- GREET AND ENGAGE CLIENTS IN A POSITIVE AND FRIENDLY MANNER
- PROVIDE THE HIGHEST LEVEL OF CLIENT/CUSTOMER SERVICE AND HOSPITALITY TO ALL CLIENTS/PROSPECTIVE CLIENTS
- SHARE PRICING AND CLASS INFORMATION WITH PROSPECTIVE CLIENTS
- COMPLETE STUDIO TOURS WITH NEW CLIENTS
- WORK ALONGSIDE AND SUPPORT TEACHERS TO ENSURE A SUCCESSFUL AND SEAMLESS CLIENT CHECK-IN AND CLASS EXPERIENCE
- ENSURE COMPLETE KNOWLEDGE OF MARIANA TEK SYSTEM
- ASSIST MANAGEMENT WITH DAY-TO-DAY OPERATIONS OF THE STUDIO
- ENSURE PROMPT RESPONSE TO STUDIO EMAILS; NOTIFY STUDIO LEAD IF NEEDED
- UNDERSTAND JAYBIRD PRODUCT KNOWLEDGE, POLICIES AND PROCEDURES FOR RETAIL OPERATIONS
- ACTIVELY MAINTAIN STUDIO CLEANLINESS AND ORGANIZATION BETWEEN EACH CLASS SO EACH CLIENT RECEIVES THE BEST JAYBIRD EXPERIENCE
- ASSIST IN RETAIL INVENTORY AT THE END OF THE MONTH
- COMPLETE OPENING AND/OR CLOSING CHECKLISTS
- PERFORM OTHER STUDIO DUTIES AS NEEDED

**Qualifications**:

- MARIANA TEK SOFTWARE EXPERIENCE A PLUS
- LEADERSHIP EXPERIENCE A PLUS
- MUST HAVE SUPERIOR CUSTOMER SERVICE SKILLS
- MUST HAVE EXCELLENT INTERPERSONAL SKILLS AND A SERVICE-ORIENTED OUTLOOK
- MUST BE HIGHLY ORGANIZED
- ABILITY TO WORK INDEPENDENTLY AS WELL AS ON A TEAM
- SHOULD HAVE A STRONG ABILITY TO COMMUNICATE CLEARLY WITH TEAM MEMBERS, CLIENTS AND SENIOR MANAGEMENT
- MUST BE ABLE TO MOVE AND/OR LIFT HEAVY ITEMS, UP TO 50 LBS.

Work Requirements
- MUST BE AVAILABLE TO WORK:

- 12 HOURS PER WEEK, 2-3 SHIFTS
- ABILITY TO WORK FLEXIBLE HOURS; EARLY MORNING/LATE NIGHT/ WEEKENDS
- SOME HOLIDAYS (OPEN YEAR-ROUND)

Work Location: In person



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