Manager, Shop App

7 months ago

Mississauga, Canada Samsung Electronics Full time

Position Summary

At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.

Did we catch your attention yet?

If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun. then please keep reading

Our Perks:

- Fantastic employee discount on all Samsung products
- Competitive Salary and Performance based incentive plan for all levels
- Employer paid Medical and Dental coverage from day one
- Group RRSP plan that helps you save for the future
- Free on-site gym to get your sweat on
- Subsidized Cafeteria; including free Starbucks coffee/latte machine
- 4-day in-office work schedule Monday through Thursday - with Friday remaining a flex day to work remotely
- Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
- Employee Referral program
- we want great talent like you
- Virtual Pet Care-to ensure the well-being and health of your beloved furry companions

Role and Responsibilities

Essential Duties and Responsibilities:

- Responsible for Shop App sales KPIs (Sales target execution, forecasting, P & L, Inventory)
- Define Samsung App Strategy to support the company vision including business objectives, engagement targets and overall KPIs (App downloads, MAU, App Store ratings, Sales etc)
- Develop & drive sales targets by line of business including the various portfolio targets in mobile, electronics, appliances and accessories as a market share leader in the categories
- Develop content strategy, execution and to promote app exclusive opportunities, elevate the experience of our launch product strategy and boost the appeal to our target customer segments
- Align business strategy with Go to market planning cycles, events and seasonality within Samsung ecosystem locally in Canada and Globally for the Brand initiatives
- Lead the short, medium and long-term App roadmap, sprint and deployment planning
- Monitor and manage NPS, App store feedback to build a continuous improvement product management cycle
- Iterate on newly released mobile apps Customer Experience Journey (e.g. Ease of onboarding, login and checkout, sales, support, engagement, omni features)
- Collaborate with DtC marketing team to create a integrated approach for app and push
- Work with marketing counterparts on customer acquisition, retention, and customer loyalty
- Align with the loyalty strategy and integrate the experience through the App
- Provide market sensing, competitive positioning and innovation to continue to expand reach and engagement with Samsung customers, fans and develop new customer development opportunities
- Manage operations of apps including coordinate product changes, sales and events with cross functional teams of Marketing, Product, Analytic and Finance specialists
- Conduct analysis to provide actionable insights that help drive product, marketing and other business decisions
- Understand mobile technology and App ecosystem

Skills and Qualifications

**Education**:

- Bachelor's Degree in Computer Science, Engineering, or Business

Knowledge:

- Strong working knowledge of applicable concepts and methodologies, including A/B testing, events, user funnels, segmentation and data mining
- Excellent analytical, problem-solving and communication skills
- Self-starter; able to work autonomously and on multiple projects
- Strong knowledge of mobile product management principles, mobile first design principles
- Experience leading cross-functional mobile app teams, ideally at a scale where the app has many contributing teams
- Customer-focused, proactive, and results-oriented
- Demonstrated conceptual problem solver that articulates opportunities and solutions
- Exceptional communication skills, with the ability to influence project team members and business stakeholders on key project issues
- Ability to break down and define complex problems, while managing complex cross-functional stakeholder relationships
- Exceptional knowledge of e-commerce, mobile, social, and multi-channel retailing trends

**Experience**:

- A minimum of 5 years of experience in the mobile APP industry
- Experience with analytics platforms
- Experience with native mobile app development and APIs
- Experience in building products at scale within retail or e-commerce environments

Samsung is an equal employment opportunity employer.

Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accomm

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