Customer Service Representative, Full-time

7 months ago

Milton, Canada Fraser Direct Full time

Come for a job and stay for a career

We are a family-owned rapidly growing boutique fulfillment company that helps keep Canadian commerce growing. Come join a winning team and workplace community where having fun is a must, but safety is always first
- Pay rate: $55,000 annually
- Location: 8300 Lawson Road, Milton ON
- Schedules: Monday to Friday, 8:30 AM to 5:00 PM

Why you’ll love us
- Competitive pay & Benefits (Holiday, Paid Time Off)
- On-demand pay options
- Excellent work-life balance
- Social responsibility/sustainability culture
- On-the-job training and skills development
- Monthly Recognition Awards
- Social committee & company events

The Job
What your job duties may include.

**1. Account Management**: Serve as a liaison between Clients, internal operations teams, Warehouse Operations, and Logistics staff to ensure uninterrupted customer experience.
- Consistently meet service standard of order confirmations within 24 hours
- ERP/System Control
- Ensures data integrity in ERP system, and with supplier communications.
- Develop trusted advisor relationships with key accounts, client stakeholders through clear, open and interactive communication
- Identify areas of improvement to leverage existing relationship and provide customized and easy solutions to our clients.
- Assist with challenging client requests or issue escalations as needed in addition to resolution of customer queries within agreed service levels.

2. Problem Solving/Continuous Improvement - Problem solves when issues arise, and strives to implement continuous improvement
- Problem resolution involving short shipments, incorrect goods, pricing errors, etc.
- Ensure internal reporting requirements followed
- Provides customers with an excellent service experience, ensuring orders are processed effectively, and issues are resolved quickly and painlessly

3. Prioritization/Task Management - Prioritizes workload and effectively uses tracking tools to ensure the timely delivery of orders
- Manage client specific requests on an ongoing basis, meeting with clients may be required
- Provide client direction and support on reporting tools available
- Ensuring compliance for major retailers
- Required at least 3 years of Logistics Customer service: 3 years (required), 3PL Experience would be an asset
- Experience with Regulated Products is mandatory. Previous experience with SPS, Commerce Hub & Retail Link/Stride would be an asset but not required
- Highly experienced with customer service tasks, logistics, order-fulfillment and warehousing matters
- Grade 12 or equivalent (post-Secondary education is an asset)
- Knowledge or ERP systems, is preferred but not mandatory
- Excellent interpersonal and written/verbal communication skills.
- Strong organization skills, with the ability to prioritize and meet multiple deadlines
- Excellent attention to detail
- Software knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, and Teams
- Bilingualism (French)would be an asset
- Self-motivated, high energy, willingness to learn with a positive a can-do attitude

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected class.

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