Bilingual Facilities Services Coordinator
4 days ago
Who We Are
SUMMARY
The Bilingual Facilities Services Coordinator
The Operations Centre is a critical environment within BGIS, responsible for receiving and dispatching facilities service requests for its clients - 24/7/365. Currently, the Operations Centre provides facilities management support to over 40 clients across different industries and handles over 900,000 service requests a year. The work environment is fast-paced and client-service focused. In order to ensure ongoing performance success, Operations Centre team members are measured against service delivery metrics
KEY DUTIES & RESPONSIBILITIES
- Learns client account details, the service request/work order management systems, the telephony system and BGIS Operations Centre policies, processes and operating procedures
- Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line Facility Managers
- Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests
- Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties
- Provides customer service support in either English and French OR English and Spanish
- Participates in program initiatives undertaken by the Operations Centre
- Maintains confidentiality of client account information and other confidential information and conducts work in a professional manner
- May be required to demonstrate Operations Centre capabilities to potential and/or existing clients and to prospective hires by having such people y-chord into live calls
- May be required to provide training to new Team Members
- Other duties as assigned
Work Hour Availability Requirements
- 7/24/365 environment requiring open availability; rotating shifts between 6:00am and 11:00pm EST
- Weekends and holiday work availability on a rotational basis
- May be required to work overtime
MINIMUM EDUCATION: High school completion plus a specialized technical or business course
JOB-RELATED EXPERIENCE: One year or less
KNOWLEDGE AND SKILLS
- Demonstrates language proficiency (both verbal and written) in English and French OR English and Spanish, including proper grammar, spelling and punctuation. Clear and effective communication skills in all languages
- Basic understanding of the facilities/property management industry and knowledge of facility operations and maintenance is an asset
- Strong customer service orientation and demonstrated customer service skills
- Demonstrated ability to gather information, accurately assess issues and assign level of priority; effective probing and problem solving skills
- Demonstrated organizational skills
- Ability to sustain concentration over a prolonged period of time and pay attention to details
- Demonstrated computer proficiency including solid keyboarding skills
- Demonstrated personal leadership attributes incorporating a commitment to ongoing development and continuous learning.
Licenses and/or Professional Accreditation
- None required
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success
LI-Remote
LI-RM1
-
Facilities Coordinator
4 months ago
Greater Sudbury, Canada Greater Sudbury Police Service Full time**GREATER SUDBURY POLICE SERVICE** **Temporary Full Time Facilities Coordinator** **Position Summary** Under the general supervision of the Fleet/Facilities Supervisor, the Facilities Coordinator is responsible for assisting the Fleet/Facilities Supervisor with coordinating the ongoing building requirements at police facilities such as routine inspections,...
-
Coordinator, Facilities
2 months ago
Greater Sudbury, Canada Vale Full time**Who We Are**: We are a global mining company dedicated to safely delivering nickel, copper, cobalt, and platinum group metals essential for the world’s energy transition. Our mission is to improve lives and shape a better future together. From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals...
-
Greater Sudbury, Canada Xplore Inc. Full time**Position Overview**: * Xplore is now hiring Bilingual Virtual Customer Service Representatives in the Sudbury, ON area to fully train and work all from the comfort of your own home! We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You...
-
Facility Services Worker
3 months ago
Greater Sudbury, Canada YMCA of Northeastern Ontario Full timeThe YMCA of Northeastern Ontario has been serving our local communities for over 180 years and we are committed to supporting our local families, children, adults, youth and seniors in our various programs and services today. At the YMCA, our values and purpose drive everything that we do. As a charity, we’ve championed values of empathy, health,...
-
Technical Specialist Facilities Services
7 months ago
Greater Sudbury, Canada Science North Full timeTechnical Specialist - Facilities Services $47,000 - $57,000 per year, full-time permanent, generous benefits package As the premier destination attraction and largest science center in Northern Ontario, Science North boasts expansive and complex facilities with a wide variety of needs to support its operations including repairs, maintenance, upgrades, and...
-
Facilities Coordinator
4 months ago
Greater Montreal Area, Canada Entourage Human Resources Full timeOur client is seeking an organized and resourceful Facilities Coordinator to join their Maintenance and Grounds team. This role is critical in ensuring the smooth operation of facilities through effective management of maintenance, fleet, inventory, and operational planning. - **What we have to offer**:_ - Competitive compensation - Flexible schedule...
-
Facility Manager
3 days ago
Greater Sudbury, Canada ENGIE Full timeEQUANS is looking for a Facility Manager for the Public Health Facilities in Sudbury (Ontario). EQUANS is the new autonomous entity of Engie and currently has more than 74,000 employees working in 17 countries. EQUANS offers solutions and services that meet the energy, commercial and digital needs of industries, cities and buildings where performance is...
-
Volunteer Services Coordinator
2 months ago
Greater Sudbury, Canada Maison McCulloch Hospice Full time**VOLUNTEER COORDINATOR (designated bilingual position)** **Permanent Full-time Position - 37.5 hours per week** *** The Volunteer Coordinator provides supervision and administrative support to the Volunteer Program here at MMH. The primary role will be to manage the recruitment, onboarding, ongoing communication, and scheduling functions for all MMH...
-
Tenant Services Coordinator
4 months ago
Greater Sudbury, Canada BGIS Full time**Who We Are** **SUMMARY The **Tenant Services Coordinator **supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. They coordinate the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and...
-
Engagement Coordinator
2 months ago
Greater Sudbury, Canada Northern Vocational Services, Inc. Full time**Engagement Coordinator** **Qualifications**: - Completion of University in Social Work, Social Services or Psychology and/or Diploma in Social Services or equivalent work experience/public relations an asset - Sensitive to the barriers that persons with disabilities experience - Familiar with return-to-work strategies, life skills and/or employment...
-
Bilingual Human Resources Generalist
7 months ago
Greater Sudbury, Canada MACLEAN ENGINEERING & MARKETING CO. LIMITED Full timePOSITION TITLE: Bilingual Human Resources Generalist (On-Site) LOCATION: Sudbury, ON REPORTS TO: Regional Human Resources Manager MacLean Engineering is currently recruiting for an ambitious and service orientated Human Resources Generalist to join our team at our Sudbury, ON facility. If you are looking to be challenged, valued, and rewarded with a...
-
Bilingual Customer Service Representative
3 days ago
Greater Sudbury, Canada MACLEAN ENGINEERING & MARKETING CO. LIMITED Full time**Title: Customer Service Representative** **Location: Sudbury, ON** **About the Position**:The Customer Service Representative acts as first contact with, and liaison between, MacLean Engineering and the Customers (internal and external), in all matters related to Aftermarket Sales, Field Services, Technical Services, Training and general...
-
Client Service Coordinator
4 days ago
Greater Sudbury, Canada ICAN Independence Centre and Network Full time**CLIENT SERVICE COORDINATOR** **Full Time - 3 Month Contract** **37.5 hours per week** The Client Services Coordinator is responsible for the intake and assessment of new clients, introducing new clients to the programs of ICAN, and serving as an informational resource for clients. The Client Services Coordinator is also responsible for providing support...
-
Facilities Administrator
5 days ago
Greater Sudbury, Canada WSP Full time**WSP **is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 55,000 team members across the globe. In Canada, our 9,800+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation...
-
Bilingual Employment Counsellor
4 days ago
Greater Sudbury, Canada Northern Vocational Services, Inc. Full timeJob description **Job Summary** An Employment Counsellor maintains a Job placement caseload and is responsible for supporting and aiding their clients in securing competitive employment; such as, providing workplace readiness training geared to the client's needs, networking and job searching, and continuously providing support to a client on and off-site...
-
Property Services Coordinator
1 day ago
Greater Sudbury, Canada BGIS Full timeJob Field: **Facility/Property Management** - Job Type: **Full-time** **Who We Are** BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will...
-
Facilities Coordinator
4 weeks ago
Greater Vancouver, Canada Waypoint Full timePOSITION OVERVIEWWaypoint Insurance is seeking a proactive and detail-oriented Facilities Coordinator to oversee the efficient operation of our Metro Vancouver offices and branches. This pivotal role involves working closely with office and branch leadership, as well as external third parties, to ensure seamless coordination of services and facilities for...
-
Facilities Coordinator
4 weeks ago
Greater Vancouver, Canada Waypoint Full timePOSITION OVERVIEWWaypoint Insurance is seeking a proactive and detail-oriented Facilities Coordinator to oversee the efficient operation of our Metro Vancouver offices and branches. This pivotal role involves working closely with office and branch leadership, as well as external third parties, to ensure seamless coordination of services and facilities for...
-
Facilities Coordinator
8 hours ago
Greater Vancouver, Canada Waypoint Full timePOSITION OVERVIEW Waypoint Insurance is seeking a proactive and detail-oriented Facilities Coordinator to oversee the efficient operation of our Metro Vancouver offices and branches. This pivotal role involves working closely with office and branch leadership, as well as external third parties, to ensure seamless coordination of services and facilities for...
-
Help Desk Support
7 months ago
Greater Sudbury, Canada MACLEAN ENGINEERING & MARKETING CO. LIMITED Full time**POSITION TITLE: Bilingual Help Desk Support** **LOCATION**: Sudbury, Ontario MacLean Engineering is looking for an experienced **Bilingual** **Help Desk Support **individual**, **to join our IT team within our **Sudbury, Ontario.** This is a great opportunity to be part of a growing team, manufacturing heavy mobile mining equipment for our customers...