Ramp Service Agent Vancouver International Airport

5 months ago

Vancouver, Canada Signature Flight Support Full time

A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute
towards safely providing requested services for general aviation aircraft, crews and passengers. An LST
routinely operates ground service equipment and uses knowledge of the company’s policies and procedures
to provide efficient and excellent service to customers and other guests to the fixed base operation (FBO)

Persons employed as an LST are expected to:

- Work as part of a team delivering safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests
- Collaborate, cooperate and work closely with all coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met. This includes ensuring efficient and accurate communication through various methods to accomplish operational tasks
- Service aircraft as requested by management or customers, such as fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, delivering catering and towing
- Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks, shuttles, etc.
- Offer, promote, sell and deliver general aviation services to crewmembers, customers and other guests
- Maintain safe, clean and secure ramps and operations
- Drive a shuttle vehicle with passengers and/or luggage and cargo
- Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location
- Fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
- Provide professional and friendly customer service while exhibiting a positive and helpful attitude, consideration and courtesy to everyone at all times
- Understand, comply with and enforce all operational, safety, and customer service requirements for all aspects of the job
- Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport
- Create accurate records pertaining to time worked and activities and services performed
- Abide by emergency response procedures when/if critical events occur
- Recommend improvements to Signature’s standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel
- Other duties as requested

**Responsibilities**:
The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).
- Safely and accurately conduct flight line operations in accordance with established policies and procedures
- Regular and reliable in-person and timely attendance for all shifts which may include nights, weekends and/or holidays as scheduled
- This is a physical job. There is extensive and constant standing, walking, lifting, carrying, stretching, pinching, pushing, pulling, bending, crawling, climbing, twisting, etc. (see chart)
- Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
- Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
- Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars
- Must be able to safely and efficiently perform various functions (e.g., fueling, de-icing) from elevated heights
- Ability to read, understand and follow all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like
- Must work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions
- Ability to prioritize and perform multiple tasks simultaneously
- Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity
- Independently and proactively (i) prepare for arriving/departing aircraft, (ii) identify and perform open job tasks; and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders

**Qualifications**:
To qualify for this position, applicants and those in the role must have:

- High school diploma or general education degree (GED)
- Minimum of 18 years of age
- A valid state driver’s license. In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs
- Ability to pass background checks (criminal and motor vehicle), drug tests, receive and

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