Customer Service Representative

4 weeks ago


Barrie, Canada Quincaillerie Richelieu Ltee Full time

We are looking to fill a permanent full-time position for our **Customer Service/Inside Sales Desk **at our Neos Product Barrie Location, a division of Richelieu Hardware.

**Position Overview**:
We are seeking a individual dedicated to a career in the panel/hardware industry. Your role will consist of answering customer calls and working with customers in the showroom along with working with our sales team. You will be responsible for incoming calls and outgoing calls along with any other related duties.

**More specifically, your main tasks will be**:

- Incoming customer service calls/showroom customers and placing orders.
- Administration duties, invoicing, troubleshoot and other related duties.

**Requirements**:

- Diploma High School (any combination of training and/or experience judged to be equivalent will be considered).
- A minimum of 1-2 years of experience in a similar position.
- Great computer skills (Microsoft Office).
- Experience in Customer Service / Order desk will be an asset.
- Good Organizational Skills and Multi Tasking

**Qualifications**:

- Strong communication (written and oral) and presentation skills.
- Good aptitude in analyzing issues and proposing solutions.
- Excellent interpersonal skills and proven ability to create business relationship.

**Who are we?**

Richelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, distributor and manufacturer of specialty hardware and complementary products.
- Our customers - _More than 100,000 customers in North America: kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, residential and commercial woodworkers, and hardware retailers including renovation superstores.
- Our team -_ 2,700 people, close to half of whom focus on sales and marketing, and more than 50% of whom are Richelieu shareholders.

**What we are offering**
- A balance between work and personal life
- A dynamic and inspiring environment
- A competitive salary that is based on the market.
- A progressive salary driven by performance and managed by objectives results.
- An Employee Share Purchase Plan (ESPP).
- A group insurance plan to meet your personal needs.
- Competitively priced products
- Free parking
- REQ 2023-172-R_



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