Patient Intake Specialist

5 months ago

Town of MountRoyal, Canada Greenbrook TMS NeuroHealth Centers Full time

**Greenbrook TMS is seeking a full-time Patient Intake Specialist in our Montreal call center **offering the opportunity to schedule potential patients with depression and other mental health disorders for breakthrough behavioral health care services including Transcranial Magnetic Stimulation (TMS) and esketamine therapy. **This individual will introduce and educate interested patients on our treatment options, assist with their needs, and encourage them to book free consultations at their nearest clinic.**

Greenbrook’s Montreal call center is open weekdays from 9:00am-9:00pm and on Saturday from 9:00am-5:00pm. **Our full-time call center Patient Intake Specialists work 8-hour shifts, 5 days per week (40 hours)**_._**_ We are currently seeking someone to fill our later weekday shift of 12:00-9:00pm including two (2) Saturdays per month (9:00am-5:00pm). Schedules will vary depending on the weekend shift._**

**_We offer a competitive pay range based on education level and prior experience PLUS a generous benefits package including supplemental medical/dental/vision benefits, and paid time off._**

**Primary responsibilities include, but are not limited to**:

- Handling over 150 calls per day
- Managing leads and prospective patient requests online and by phone
- Follow up calls to prospective patients and interested parties (no cold calling)
- Providing basic treatment information to prospective patients
- Scheduling / Rescheduling patient appointments
- Pre-screening patients for insurance coverage
- Providing a high level of service with each patient interaction
- Data entry and other miscellaneous administrative tasks as needed
- **Above all**, always providing care and compassion to our patients

**Minimum Qualifications**:

- High school diploma, or GED
- Minimum of 2 years phone and/or customer service experience
- Active listening skills and strong attention to detail
- Excellent verbal and written communication in English
- Strong computer skills, most notably Microsoft word, Outlook, and CRM experience
- Physically able to sit for extended periods of time (at least 2-hr intervals)

**Preferred Experience and Qualifications**:

- Experience in patient scheduling
- Knowledge of marketplace insurance payers
- Clinical Interviewing
- Excellent verbal and written communication in Spanish A PLUS
- Ability to connect with people.
- Ability to improvise and make quick decisions.

**Characteristics of our Patient Intake team**:

- Displays a "patient first" mentality
- Demonstrates caring, compassion and empathy in interpersonal interactions
- Takes initiative and self-manages daily tasks
- Exemplifies strong work ethic and operates with highest level of integrity in and outside of the office
- Acts courteously with all patients, staff, and providers
- Ability to maintain a high attention to detail in a high volume environment

**Who we are**:
Operating through over 130 Company-operated treatment centers, Greenbrook is a leading provider of Transcranial Magnetic Stimulation (“TMS”) therapy, an FDA-cleared, non-invasive therapy for the treatment of Major Depressive Disorder and other mental health disorders, in the United States. TMS therapy provides local electromagnetic stimulation to specific brain regions known to be directly associated with mood regulation. Greenbrook has provided more than one million TMS treatments to over 27,000 patients struggling with depression.

Over 16 million Americans are affected by depression. Greenbrook TMS is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team

Greenbrook TMS is a growing company seeking dedicated individuals who will be key employees as we expand - come join us

GBSP22

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