Service Advisor

5 months ago

Abbotsford, Canada Cropac Equipment Inc. Full time

**Service/Warranty Advisor**

The Service/Warranty Advisor is the primary point of contact with customers and is responsible for providing administrative and customer service support while maintaining a courteous and respectful attitude.

Wage range: $28-32

**Job Duties**:

- Work with Operations Manager, Service team, and Parts Department to create service estimates.
- Responsible for work orders from open to close for all booked work.
- Work with the parts department to ensure efficient operations and service.
- Communicate with customers to provide work progress updates and follow up.
- Schedule field service and ensure the service trucks follow the maintenance schedule.
- Address customer complaints and inquiries in a courteous, professional manner.
- Report to Operation Manager daily with all on-going service activity.
- Work with sales team to schedule crane preparation for sale and rental.
- Liaise with Cropac Transportation and Customs Manager for local transportation requirements which will include ensuring the required manpower is available for loading and unloading equipment.
- Track, schedule and maintain documents for all internal/external NDTs, CVI, equipment inspections, rental equipment, service fleet and preventative maintenance, schedules any other documentation, procedure requirements for Work safe BC.
- Audit and ensure all documentation and erectors reports, certificate is complete and accurate.
- Collect and information and documentation required for processing warrantable claims.
- Communicate with various manufacturers to coordinate warranty processing.
- Reporting the status of all open warranty claims to the operations manager weekly.
- Manage warranty’s in coordination with the Parts Team.
- Work with sales to prepare tower crane site books for each jobsite and crane mobilization.
- Update equipment files on Google drive, internal equipment list and inventory, as required.
- All other tasks requested or required in benefit of the company.

**Requirements**:

- Experience working in a Service Advisor/Scheduler role. Minimum grade 12 education is
- required.
- Valid Class 5 driver's license required - Reliable means of transportation.
- Must have Forklift certification.
- Ability to work independently in a busy environment.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Able to work well under pressure.
- Strong attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- CDK Intellidealer experience an asset.

**We Offer**:

- Extended Health and Dental benefits (after 3 months)
- Group Pension/RRSP
- In-house training
- Opportunity for growth
- Casual Dress Environment

**Salary**: $28.00-$32.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Work Location: In person

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