Service Advisor

7 months ago

Abbotsford, Canada Fraserway RV Full time

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?

We are looking for a highly motivated, enthusiastic team player to join our **Abbotsford, BC** Dealership as **Service Advisor**. This is a **Full-Time, Regular** position. Hourly rate is $22.00 - 25.00

The primary focus of the Service Advisor is customer service. The Service Advisor is held accountable to ensuring all customers are treated with respect and integrity, ensuring a smooth book-in process by under promising and over delivering. If the location does not have a Service Manager, the Service Advisor will report directly to the General Manager.

The Service Advisor is responsible for listening to customer concerns and requests and working with the RV Service Technicians to ensure everything necessary is done to meet and exceed the customers’ expectations. It is important to clearly communicate with the customer at the time of drop-off and pick-up as the customer must approve the repair costs prior to completing the work.

**WHY JOIN OUR TEAM**:
We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are **_Humble _**(emphasize team over self), **_Hungry _**(thinking about the next opportunity for success) and **_Smart_** (good judgement and intuition about group dynamics and the actions of their words). In return, we offer:

- Opportunities for career growth and development
- Competitive Healthcare Benefits Package
- Employer matching RRSP program
- Corporate discounts on computers, flights, hotels, etc.
- Employee/Family Bursary Program
- Friendly and supportive work environment and an ambitious team
- Discounts on RV purchases, rentals and parts
- Company events focused around social action and getting together as a team

***JOB DUTIES**:

- Adhere to the company Mission, Vision & Values
- Scheduling customer appointments
- Create work order upon phone book in
- Ensure follow up with your customers
- Provide estimates and quote repair work
- May assist in warranty with manufacturers and warranty administration as directed by the Service Manager
- Maintain a neat desk service counter area
- Any other items, as directed by the Service Manager

**REQUIREMENTS**:

- Secondary education
- Service advisor training and/or certificates
- Customer service training and/or certificate
- Service advisor and customer service experience.
- Previous related experience
- Must be able to work Saturdays
- An outstanding personality
- A positive attitude that impacts those around you
- Excellent communication skills
- Thrive in a fast paced environment
- Problem solving and analytical skills
- Organizational and priority-setting skills
- Ability to multitask
- Ability to perform under pressure and handle customer issues and concerns

**Fraserway RV** is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer’s vacation dreams are realized.

**Experience**: Required
- Service advisor and customer service experience.

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