Operations Analyst

3 weeks ago


Vancouver, Canada Quartech Systems Ltd Full time

About Quartech:
We are an IT solutions and consulting company located in beautiful British Columbia Canada, with offices in Victoria and Vancouver. With over 35 years of IT sector experience we provide customized technology solutions, design and develop software, technology integration, and end-to-end Cloud Solutions on the MS Dynamics 365 platform.

Quartech works in Agile environment and alignment with the DevOps philosophy. Constantly on top of the changing market, we work with emerging technologies like IoT, Blockchain & AI. As we continue to experience significant growth year after year & with our focus on doing great work with highly collaborative teams and a wide range of projects in every industry sector, Quartech is an exciting place to be We are looking for experienced IBM MVS Operations Analyst to join our growing team.

**Summary of the Role**:
**In this role, your major responsibilities will be to**:
**Application Support**:

- Complete operational tasks and scheduled maintenance as per operations documentation
- Complete batch processing streams
- Perform migration and compile tasks including SRSs, Job schedule requests, coordinating with HP Solutions, coordinate with developers per implementation activities.
- Provide ongoing monitoring, troubleshooting and health checks;
- Production of Incident tickets and production control schedules

**Cheque Run**:
Produce the ministry cheques as per the monthly schedule along with supporting reports.
- Ensure timely production of BCEA cheque files to meet BCMail, courier, Canada Post and Provincial Treasury deadlines.
- Ensure communications as to the progress of the run or deviations from the schedule/outcome are sent out throughout the month end.
- Provide onsite and on-call support throughout the month end until BC Mail has confirmed they have printed all the cheques and reports.
- Produce accurate payments based on agreed upon checks and balances with the ministry.
- Complete all jobs and tasks agreed deemed critical to the month end during month-end.
- Escalate any problems that affect achieving month-end milestones to the province as per incident escalation guidelines.

**To be successful in this role, you should bring the following**:

- Minimum 2 years related experience in a professional, enterprise IT environment
- A working knowledge of JCL, ESP (scheduling software), IBM MVS tools & utilities preferred
- Able to work flexible hours (Shift work - coverage is 7:00am to 8:00pm, Monday to Friday and 1 weekend shift once per month.)
- Programming and scripting skills would be an asset
- Familiarity with basic Active Directory naming conventions - User, Group etc. and Windows 2016
- Basic knowledge of networking commands - ping, telnet etc.
- Basic knowledge of network terminology - URL, DNS entry, IP address, subnet, VLAN etc.
- Customer-oriented; service-oriented; committed to customer service
- Self-motivated; able to work independently as well as part of a team
- Great communicator (both written and verbal) with excellent interpersonal skills
- Analytical thinker; natural problem solving and troubleshooting abilities
- Committed to quality processes and continuous improvement
- Committed to ongoing professional development and growth

**Our values**:

- Deliver WOW
- Do the right thing
- Have fun

**What's exciting about working with us**:

- Be part of a driven team focused on solutions that support social change and environmental sustainability
- We offer competitive salaries, extended benefits, and our Employee and Family Assistance Program helps to support your well-being
- We support your work-life balance and understand that flexibility is essential
- We are growing and have great opportunities for advancement and career development
- We are passionate about education and provide learning opportunities
- We are dedicated to building a diverse team where people feel a sense of belonging and are valued for their contributions and perspectives


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