Claims Leader

3 weeks ago

Oakville, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

We have an opportunity in Auto Claims as a Front Line Leader

What will I do?

Our business is constantly evolving and we are looking for leaders who will roll up their sleeves, challenge the status quo, clear the way and develop frontline capability to deliver service excellence for our customers.

The leadership role is about supporting our people. Being in the work is crucial to success. Our leaders coach with care & edge; they are change makers who use data to make decisions, always putting our customers first.

What will I bring?- Continuously improve the system and enable our people to be brilliant for the customer- Run workflow in and out of the system to meet customer demand- Champion a systems thinking approach across the team- Can be credible and know how to handle a claim, from start to finish- Continuously identify, measure and develop the performance of individuals, the team and the system using data- Observe from within the work how the current system works to reduce failure, remove waste and improve handler method- Is skilled at handling HR policies and practices- Provide guidance, coaching and support to our people, developing them to be the best they can be- Have brilliant two-way conversations that are honest and transparent- Develop, manage and maintain relations with internal and external partners

What you’ll get:
- Compelling rewards package including base salary, eligibility for annual bonus, paid vacation, retirement savings, share plan, health benefits, personal wellness account, and 3 paid volunteer days per year.- Our vacation package starts at 4 weeks - Paid professional development education- Corporate wellness programs to support our employees’ physical and mental health

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