Coordinator, Visit Validation

3 days ago

Hamilton, Canada CBI Home Health Full time

**Coordinator, Visit Validation (3 positions open - one each for 6 months contract, 9 months contract and 1 year contract)**

The Validation Coordinator is responsible for visit approval, validation and late visit monitoring processes within our organization. The Validation Coordinator works collaboratively in a team environment and communicates effectively with all members of the team on a regular basis.

**KEY RESPONSIBILITIES/ACCOUNTABILITIES**
- Approve field employee visits promptly in a time-sensitive environment to ensure compliance with payroll deadlines.
- Conduct follow-up procedures for visits that have been rejected.
- Prepare all necessary reporting documents in a timely and accurate manner.
- Work with an awareness of health and safety and cooperate towards improved health and safety conditions at work
- Ensure all field staff are compliant with completing their visits and meeting thresholds as required.
- Follow up with clients to ensure care was completed
- Prepare all required reporting documents in a timely fashion to Care Managers and Supervisors for follow up as required

**OUTCOMES**
- Stakeholder satisfaction meets or exceeds goals
- Patient and family complaints or concerns are appropriately managed or escalated
- Data audits reflect accuracy, attention to policy and procedure and completeness of the record with respect to communication and coordination activities
- Data audits reflect accuracy, attention to policy and procedure and completeness of the record with respect to health and safety
- Identified safety risks are appropriately managed or escalated
- Mitigation of missed care

**KNOWLEDGE, EDUCATION AND EXPERIENCE**
- Minimum Grade 12 education
- Minimum 2 years of experience in customer service, scheduling and/or coordination
- Computer skills - Microsoft Office Suite, ability to use and utilize scheduling systems : AlayaCare & Procura
- Be able to work a **Full-time Monday to Friday 8:30 am to 4:30 pm** work schedule in office

**TECHNICAL AND INTERPERSONAL SKILLS**
- Strong interpersonal skills
- Ability to multi-task
- Attention to detail
- Excellent verbal and written communication skills
- Excellent time management and organizational skills
- Excellent listening and observational skills
- Customer Service

**Join us at CBI Home Health - Because Your Care Matters**.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.

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