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Training and Onboarding Supervisor

7 months ago

Richmond, Canada Wayfair Full time

We are the front-line leaders in the new Wayfair Global Supply Chain Workforce Support Network. We are positioned forward at all the network locations providing direct training & development support to our Supply Chain teams. We bring network-wide resources along with realistic and challenging training initiatives to optimize performance, employee engagement, and professional development for associates and leaders. We are culture evangelists throughout our entire Supply Chain network.

**What You'll Do**
- Lead and execute all training functions within the Fulfillment Center including New Hire Orientation, Job Function Training, and continuous development.
- Manage 1-3 Training Coordinators providing coaching and guidance as needed
- Develop culture and standard of training within your location.
- Provide content and training curriculum development, manage priorities, set goals, and provide professional development. Tailor training curriculum to meet site’s nuances and needs while ensuring network-wide standards.
- Strategic Stakeholder management to all levels of management (Supervisor to Director) to keep network initiatives aligned with local sites’ operational & training needs.
- Organize, lead, and develop a team of exceptional and dedicated Training Ambassadors.
- Oversee and own the ‘on the job’ Ambassador Training Program with key focuses on improving safety and retention.
- Partner with Safety and Operations to develop and optimize training materials and processes. Tailor training curriculum to meet site’s nuances and needs while ensuring network-wide standards.
- Record, track, and drive compliance on all training initiatives. Analyze and report out on results to site leadership.
- Lead various training sessions as needed, including but not limited to: New Hire Fundamentals, Powered Industrial Vehicle (PIV) training, Quality & Process (Current & New SOP) Training.

**What You’ll Need**
- Demonstrated experience in a training role. You must be able to plan and organize resources to meet the training requirements.
- Exceptional written and verbal communication. You must be approachable, hard-working and enthusiastic.
- Leadership and motivational skills, and the ability to make decisions with little to no guidance based on policies or best practices
- This position will require a schedule that aligns with the team and being flexible/adaptable is a must.
- Power Equipment experience - Must be able to operate or willing to be trained on operation of Powered Industrial Vehicles.
- Have strong organizational skills and tireless attention to detail.
- The ability to effectively communicate both up and down all stakeholder levels.
- Be a self-starter and view change as an opportunity to improve.
- Preferred: four year college degree in organizational leadership, project management or management. Operations or Supply Chain experience a plus.

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- **About Wayfair Inc.**
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.